I stayed at the Westin Detroit Metropolitan Airport the night of January 1 after missing my flight thanks to horrible roads on the way to the airport. I was near tears when I finally arrived, but the staff I encountered that night went above and beyond and really made the whole experience SO much better. I was blown away by how friendly, helpful, understanding and just downright nice they all were. The room was beautiful, clean and comfortable, the bed was great, etc - but really, the staff is what makes the hotel what it is. What started as an absolutely awful night turned into a really great experience thanks to everyone I encountered during my stay. I stayed that night because I had to, but I will certainly stay again by choice!