I was on a tight budget when I stayed here, and in most respects, it exceeded my expectations. I was surprised that I got to stay in such a beautiful building for such a reasonable price.
-The building itself exceeded my expectations. It's old, ornate, and beautiful. On my budget, I expected a dinky little stucco building next to the highway.
-You certainly should not walk around outside the hotel by yourself at night.
-Good coffee in the morning.
-Mostly friendly staff
-Clean, even if it did have a bit of that old hotel musk
-Valet parking was the only option; and while convenient, it was expensive and obligated me to tip the valet every time I got my car.
-My room didn't afford much in the way of noise barriers. I could hear everything that took place in the hallway, including the very noisy, very slow elevator.
-The service was definitely discombobulated. I was frequently told contradictory information by different members of the staff. They were in the midst of changing their breakfast hours, but I didn't discover this until I went down to get breakfast and found that it wasn't there! That was actually really frustrating. They offered me a free glass of wine later to make up for it, which was very nice. But the wine came from a bottle that must have been open over a week, and the bartender wasn't "a wine drinker," so she didn't know that wine could turn.
Overall, this hotel was kind of like Detroit: a place that has lost its splendor. But they say Detroit's building it back up, so maybe this hotel will too. All in all, it's worth the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 9, 2013
We read all comments and listen to everything you are saying. When you stayed at the hotel, we were going through a transition period and apologize for any discrepancies you may have encountered. The St Regis is now under new management in January 2013 and steadily making improvements to restore this classic beauty to its former glory. We hope you can come back soon and have a great experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.