To echo the concerns of the previous reviewer about the air conditioning….I recently checked in to the hotel to find my 19th floor room was at 81.5 degrees.
I tried working the air conditioner and the goofy thing was set at 72, then I went down to 60, and still the fan sat silent. I had it. Packed my bags and went down to the front desk. I explained the situation and they kindly put me in a different room. The front desk agent advised the air conditioner does not kick in until he checks me in. So, in essence I have to spend hours in an extremely hot room until it cools down.
Whether this is a green initiative, or a cheap initiative masked as green, it’s wrong. Unless they take corrective action, I’m packing my bags and going elsewhere. No guest should have to sweat it in their room.
After I calmed down over the air-conditioning fiasco, I noticed that the deadbolt on my next guest room was busted. It was very late and I wasn’t about to call to have it fixed. So in the morning I phoned “Service Express,” for my valet parking pickup and at the same time advised that I’d like maintenance to come back and fix/replace the deadbolt.
I returned later that night after midnight to find that the deadbolt had not been repaired, and no note or other correspondence to indicate why it couldn’t have been fixed.
It’s a shame they dump hundreds of millions into this place, and it falls victim to the same Detroit ethos that ruined the first incarnation of this fabulous building. After a few stays here since it's re-opening as a Westin I'm finding that the physical renovation was fantastic, but the quality of service received from the staff needs serious improvement. Especially if they have any desire to continue as a fantastic hotel.
- Official Description (provided by the hotel):
- The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more less
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- Also Known As:
- The Westin Book Cadillac Detroit Hotel Detroit
- Westin Detroit