I always head to TripAdvisor before booking and staying at a hotel. I was optimistic yet wondering about some of the reviews I had read. Let me just start with, from the booking process till check out I had a great experience and would definitely stay/play at the Motor City Hotel/Casino again.
I am a hotel supervisor myself and tend to pay extra close attention to many details.
Booking; I used the hotel's direct site to book and took advantage of their packages that where offered through the site. Also this is the point you should point out special needs you have to the hotel and I always restate them at the beginning of check in to make sure my stay is satisfactory.
I will say the signage is a little lacking and general upon arrival. Once we found the hotel/Valet entrance quick service was there and ready to help us. We did not use the bellman service. Check in was easy and standard. Over all surroundings and presentation was up to a 4 diamond resort standard. Security was present and easily available. Making you feel safe in your surroundings. Along with always being present at the entrance to the elevators to up stairs where rooms are located.
Our room was great. Modern high end furnishings. Clean. Many things where even a step above. Such as robes, slippers, mini bar items, in room weights- yoga ball- Cardio Machine. Of all the high end resorts I have staid in the bath room area was breath taking. Even being in a entry level room no details where skipped over.
The only negatives I can point out were that we didn't get a room service menu in our room. I had to call twice to get one. I will say however this was at 3:30 am and they were busy at the time.One item was forgotten when our room service came, that was brought up very quickly. Some thing to expect if you haven't staid at a destination such as this. In room services are expensive- I seen reviewers complain of this and it is just a fact of convinenance.
I was disappointed to find out at check in the night club is no longer in operation. I was staying in celebration of my birthday and had chosen this location to be able to go out for a good time and not have to drive. However, the Chromatic Lounge saved the night with it's live entertainment. It was a blast! great atmosphere and decent priced drinks. We hit the gaming floor afterwards and had a good time playing the slots. I did notice people smoking around me but it wasn't over whelming or bothersome as others have stated.
I choose to check out from my room avoiding the lines I passed on my way out. Scanned my Valet stub at the kiosk and waited only briefly for our car to be brought around.
A few minor improvements and I would have rated my stay as Excellent. I do plan to attend and stay at Motor City again in the near future.
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- Also Known As:
- Motorcity Hotel Detroit