I am a frequent traveler and love to hang out at casino resorts not only in Las Vegas-yearly, but all over the Midwest as well. Four Winds, Blue Chip, Hoosier Park, Ameristar-East Chicago, Firekeepers, MGM Grand Detroit, etc.
I was staying over for just 1 night on Saturday July 6th, 2013. My contact representative, Lena Danayan from VIP Services had me in a Concierge Level Executive King room on the 17th floor, room #1719.
My first impression of the hotel when I was at the valet, polite, I got out of my car with my overnight bag and a cooler with beer bottled water etc. I passed the valet and signed in at the front desk, no problem. When I got to the doorman for the private elevator-concierge level rooms, I was told that coolers were strictly not allowed. After arguing for several minutes I was ordered to take it away, so I had to go back outside and track down a valet and hope that my cooler would end up in my trunk. So, I was pissed off, angry, and upset before even seeing my room, and confused. I carry my cooler up to my room at Ameristar. I carry my cooler up to my room at Four Winds. But, those properties treat people like adults.
My room was quite nice about 710 square feet, 2 TV's, glass enclosed shower and restroom, full tub, double sinks, wet bar, and clean and modern. Nice bed and the room was fine. Sleeping was a nightmare. Went to bed about Midnight, fireworks or gunfire kept me up past 2:00 a.m.. Man delivering my morning USA today early a.m. also woke me up, as did my hard partying neighbors from across the hall 3, 4, 5 a.m. I lost track.
Unlike most places that I frequent who offer a wide and guest friendly entry area- boarding area, At MGM Grand in Detroit the entry into the casino is all roped off and all guests are forced through a tiny entry/security area restrictive and problematic.
The beers in the casino are obscenely high when you get lucky enough to see a cocktail waitress. $5.00 for a beer plus $1.00 tip = $6.00 per drink times 7 = $42.00, man I could buy 3+ cases back home and still have money to spare what a rip off, no wonder that they don't want you to have reasonably priced beer with you even in cans. This is the best way to gauge the guests.
When I stay at Ameristar in East Chicago they offer Smoking rooms, non-smoking rooms, and wheelchair access rooms. I was told that they try to accommodate "ALL" of their valued guests.
I am a smoker, but ALL of the rooms are non-smoking, All of them are non-smoking, you can only smoke on the casino floor!!!!
I was out of there early in the morning, hours before even my wake up call, with almost zero sleep, a long 3 hour drive back to Fort Wayne plus an expensive gasoline bill and a headache.
I won a little bit in the casino, but It was not a very pleasant visit for me. I'm thinking probably my first and last visit to MGM Grand in Detroit. So many other properties are less restrictive and controlling and the true high roller will enjoy other properties so much more!!!!
Stayed as a solo for 1 night 7-6-2013
Bill Bernard-Fort Wayne, Indiana
p.s. I spoke to Lena Danayan in the VIP area and she was , "ACES"
- Official Description (provided by the hotel):
- While in Detroit, get down to business at the ultimate entertainment destination, MGM Grand Detroit. Surround yourself in timeless design in our ultra-chic hotel. Dream big on king-size beds with 300 thread count sheets, relax in our oversized marble baths with dual rain shower heads. Or indulge yourself in a garden of earthly delights within our signature restaurants, or nightlife options. Last, lavish yourself within Immerse, Detroit's only resort style Spa. Immerse Spa. ... more less
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- Also Known As:
- Mgm Grand Detroit Hotel Detroit
- Mgm Grand Hotel Detroit
- Detroit Mgm Grand Hotel