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“Overall, great hotel” 4 of 5 stars
Review of MGM Grand Detroit

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MGM Grand Detroit
4.5 of 5 Hotel   |   1777 Third Street, Detroit, MI 48226   |  
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Ranked #2 of 34 Hotels in Detroit
Certificate of Excellence
GreenLeadersSilver level
Detroit, Michigan
Level Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Overall, great hotel”
4 of 5 stars Reviewed November 20, 2012

Had 2 days of business meetings here, which gave us 2 nights of casino action and restaurant sampling. Had a great time... no one in our group of 18 went home rich, but we all had some funny casino stories to tell. The craps table guys & gals were top-notch, as were the floor waitresses near the slots. the VIP/High Roller area (spend some time & money there, it gets you great comps. in the future) is very swanky and the dealers make you feel like a celebrity.
The meeting rooms are bright, functional, and extremely quiet. The staff is johnny-on-the-spot with solutions (we had a bad wireless mic) and food/beveages.
The restaurants are terrific as well... a bit higher priced than I thought, but a nice diversion from the Buffet (which is unbelievably huge).

Overall a great meeting place, and we had tons of compliments from our out of town co-workers.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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748 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Los Angeles, California
Level Contributor
165 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed November 19, 2012

I have to admit that this property never disappointed me, and the staff exceeded my expectation at every turn. My room (1232) had a great view of Tiger Stadium and Fords Field. The views from the other side of the hall over looked the beautiful suspension bridge that leads to Windsor, Canada. The staff at the MGM are memorably awesome. Very kind and attentive, service focused people. It's truly a culture of service at this hotel. You are treated like a valued guest. From my first employee contact, James at the front door, to every other contact made in the hotel, I felt like I was among caring people. My highest Praise goes to Dee Dee, who arranged my ground transportation to and from the airport, as well as Ford Field. She also secured my Lions v Packers tickets and even made sure that I had a Lions shirt for the game.

My room was large, clean, and the decor was classy and simple. The shower is large enough for two, (or more if needed). The high tech features can at times be frustrating to figure out. I don't really enjoy needing to read multiple buttons to turn on a light. I dig simple switches. However, the free WiFi was certainly welcome.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntsville, Alabama, USA
1 review
5 of 5 stars Reviewed November 19, 2012

This is an ideal place for a week long business meeting. I never left the hotel, and still had plenty of unexplored restaurants and activities. Hotel rooms were super comfortable. Nice staff. Highly recommended !!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed November 18, 2012

My overall experience was excellent! How ever, they should hire a couple of new customer service reps (Latoya),who can better service customers. Don't assume someone want a handout. Because the hotel forgot to tell customers the pool was under construction ( 11/17/12)Think before you speak.!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minnesota
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 13, 2012

My expectations were not high attending a conference at the MGM, but they definitely exceeded them. The rooms were very nice (spacious, new and clean) and the service was good. The hotel restaurants were also very good and I enjoyed the casino as well.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Troy, Michigan
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 9, 2012

This was a return trip for us and it was somewhat disappointing. We came to getaway, relax and enjoy some of Detroit's great places to eat. The room was very nice. We especially loved the comfortable bed with the the big TV mounted on the wall at the end of it. The bathroom was great with a terrific shower and it was very clean. There was valet parking, which was free, and a nice perk, however it was slow at times and not well organized.

The big difference between this year and last year when we were here is the service. The service was lacking this time and it was disappointing. The hotel is not inexpensive and the service was not up to par. When we checked in, we were asked which newspaper we would prefer to have delivered to our door each morning. Then the the wrong paper was delivered. We were charged for calling the front desk to inquire about their restaurant. They do not have many dining options at this time as they are in the process of opening two new restaurants having closed the existing two restaurants. As I mentioned previously, the valets stood around while we waited either to get our car or to leave our car. When we checked out, there was a long line and only one person at the front desk, and she was the concierge - not the person who regularly handles checking out. We did not get a bill under our door or have any other way to do an "express" check-out. It took quite awhile.

Next year, we will look for a different place. We have come to really appreciate good service and when it is not there, it is readily apparent.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Grand Rapids Michigan
Level Contributor
127 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed one night. The bed was very comfortable. Staff all accommodating. Lovely bathroom. (TV in bathroom) Modern decor but not all quite to my taste. Lovely nonetheless. Valet parking was free, a nice perk. Wireless signal on 15th floor was weak.

I had made a reservation mistake and the front desk clerk fixed it graciously. 17th floor concierge floor breakfast was decent. Oatmeal, breakfast burrito, fruit, pastries, juice.

It's not cheap.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Detroit

Address: 1777 Third Street, Detroit, MI 48226
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Detroit
#1 Romantic Hotel in Detroit
#1 Business Hotel in Detroit
#2 Family Hotel in Detroit
#2 Green Hotel in Detroit
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — MGM Grand Detroit 4.5*
Number of rooms: 400
Official Description (provided by the hotel):
While in Detroit, get down to business at the ultimate entertainment destination, MGM Grand Detroit. Surround yourself in timeless design in our ultra-chic hotel. Dream big on king-size beds with 300 thread count sheets, relax in our oversized marble baths with dual rain shower heads. Or indulge yourself in a garden of earthly delights within our signature restaurants, or nightlife options. Last, lavish yourself within Immerse, Detroit's only resort style Spa. Immerse Spa. ... more   less 
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Also Known As:
Mgm Grand Detroit Hotel Detroit
Mgm Grand Hotel Detroit
Detroit Mgm Grand Hotel

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