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“If you want the best customer service in Detroit, ask for Shawnee. She's the BEST!!!!” 4 of 5 stars
Review of MGM Grand Detroit

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MGM Grand Detroit
4.5 of 5 Hotel   |   1777 Third Street, Detroit, MI 48226   |  
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Ranked #2 of 33 hotels in Detroit
GreenLeadersSilver level
1 review
“If you want the best customer service in Detroit, ask for Shawnee. She's the BEST!!!!”
4 of 5 stars Reviewed November 18, 2012

My overall experience was excellent! How ever, they should hire a couple of new customer service reps (Latoya),who can better service customers. Don't assume someone want a handout. Because the hotel forgot to tell customers the pool was under construction ( 11/17/12)Think before you speak.!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minnesota
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 13, 2012

My expectations were not high attending a conference at the MGM, but they definitely exceeded them. The rooms were very nice (spacious, new and clean) and the service was good. The hotel restaurants were also very good and I enjoyed the casino as well.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Troy, Michigan
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 9, 2012

This was a return trip for us and it was somewhat disappointing. We came to getaway, relax and enjoy some of Detroit's great places to eat. The room was very nice. We especially loved the comfortable bed with the the big TV mounted on the wall at the end of it. The bathroom was great with a terrific shower and it was very clean. There was valet parking, which was free, and a nice perk, however it was slow at times and not well organized.

The big difference between this year and last year when we were here is the service. The service was lacking this time and it was disappointing. The hotel is not inexpensive and the service was not up to par. When we checked in, we were asked which newspaper we would prefer to have delivered to our door each morning. Then the the wrong paper was delivered. We were charged for calling the front desk to inquire about their restaurant. They do not have many dining options at this time as they are in the process of opening two new restaurants having closed the existing two restaurants. As I mentioned previously, the valets stood around while we waited either to get our car or to leave our car. When we checked out, there was a long line and only one person at the front desk, and she was the concierge - not the person who regularly handles checking out. We did not get a bill under our door or have any other way to do an "express" check-out. It took quite awhile.

Next year, we will look for a different place. We have come to really appreciate good service and when it is not there, it is readily apparent.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Grand Rapids Michigan
Top Contributor
118 reviews 118 reviews
57 hotel reviews
Reviews in 52 cities Reviews in 52 cities
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed November 8, 2012

We stayed one night. The bed was very comfortable. Staff all accommodating. Lovely bathroom. (TV in bathroom) Modern decor but not all quite to my taste. Lovely nonetheless. Valet parking was free, a nice perk. Wireless signal on 15th floor was weak.

I had made a reservation mistake and the front desk clerk fixed it graciously. 17th floor concierge floor breakfast was decent. Oatmeal, breakfast burrito, fruit, pastries, juice.

It's not cheap.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Howell, Michigan
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2012

This hotel is beautiful. The staff is amazing, we were in the concierge suite and it was huge! When you walk in you walk down this hallway (yes, in the room) and straight ahead is a bathroom and to the left is the livingroom area. Couch, Chair, Table and four chairs with the table (which does not feel crammed), a full mini bar and ALSO an empty fridge just in case you have food or beer in our case to keep cold without worrying about the minibar. The bedroom was very spacious with a blackout window so when the sun rises in the am you are not blinded by the bright light, t.v in both the livingroom and bedroom as well as the bathroom! The bathroom had a deep tub which the t.v was hanging on the wall. Double sink bathroom and the shower and toilet are side by side by both seperated and have doors to both, the shower has mulitple shower heads which was neat. I am very satisifed with our stay and will stay here again!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chicago,illinnois
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2012

We really enjoyed our anniversary night downtown Detroit. We were there for a wedding and wanted to be in the center of the city. The room was beautiful and I really enjoyed the shower and bathroom area. There were drinks, ( coffee and tea ) in the greeting area of the hotel. Everyone was very helpful. My husband enjoyed the spa and had a massage as I played in the casino before our function. We had drinks in the nearby Sports Bar and enjoyed that. We also had a wonderful room service breakfast as we lounged around the next day. They were kind enough to give us a later check out. The hotel is right in the middle of everything and a good place to stay if you are going to Detroit.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tecumseh, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 23, 2012

My brother and I recently stayed at the MGM Detroit the night before we ran the local Marathon. The hotel was beautiful! The room had a couple of tiny issues that were promptly resolved by Toraine at the front desk, and the rest of the service was as good as I've ever had. The downfall we experienced was when we were looking for a high quality meal to have the night before our big race, the only options were a sports bar and a buffet as the other restaurants were being renovated. We settled on the buffet and were very disappointed by the lack of choices we had with regards to a healthy pre-race meal. We were looking for meal like a simple pasta dish which was not available. The one thing I've always been able to count on at casino's is their high quality food, which we didn't have access to during this visit. Since the hotel did offer a special rate for marathoners, perhaps they can consider the specific needs of runners for next years race, which I would like to stay at the MGM again - given proper meal choices, of course.

Room Tip: If your meals are important to you, make sure the restaurants are done their renovations before comm...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about MGM Grand Detroit

Address: 1777 Third Street, Detroit, MI 48226
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Detroit
#2 Family Hotel in Detroit
#2 Business Hotel in Detroit
#2 Romantic Hotel in Detroit
#2 Green Hotel in Detroit
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — MGM Grand Detroit 4.5*
Official Description (provided by the hotel):
While in Detroit, get down to business at the ultimate entertainment destination, MGM Grand Detroit. Surround yourself in timeless design in our ultra-chic hotel. Dream big on king-size beds with 300 thread count sheets, relax in our oversized marble baths with dual rain shower heads. Or indulge yourself in a garden of earthly delights within our signature restaurants, or nightlife options. Last, lavish yourself within Immerse, Detroit's only resort style Spa. Immerse Spa. ... more   less 
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Also Known As:
Mgm Grand Detroit Hotel Detroit
Mgm Grand Hotel Detroit
Detroit Mgm Grand Hotel

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