This was a return trip for us and it was somewhat disappointing. We came to getaway, relax and enjoy some of Detroit's great places to eat. The room was very nice. We especially loved the comfortable bed with the the big TV mounted on the wall at the end of it. The bathroom was great with a terrific shower and it was very clean. There was valet parking, which was free, and a nice perk, however it was slow at times and not well organized.
The big difference between this year and last year when we were here is the service. The service was lacking this time and it was disappointing. The hotel is not inexpensive and the service was not up to par. When we checked in, we were asked which newspaper we would prefer to have delivered to our door each morning. Then the the wrong paper was delivered. We were charged for calling the front desk to inquire about their restaurant. They do not have many dining options at this time as they are in the process of opening two new restaurants having closed the existing two restaurants. As I mentioned previously, the valets stood around while we waited either to get our car or to leave our car. When we checked out, there was a long line and only one person at the front desk, and she was the concierge - not the person who regularly handles checking out. We did not get a bill under our door or have any other way to do an "express" check-out. It took quite awhile.
Next year, we will look for a different place. We have come to really appreciate good service and when it is not there, it is readily apparent.
- Official Description (provided by the hotel):
- While in Detroit, get down to business at the ultimate entertainment destination, MGM Grand Detroit. Surround yourself in timeless design in our ultra-chic hotel. Dream big on king-size beds with 300 thread count sheets, relax in our oversized marble baths with dual rain shower heads. Or indulge yourself in a garden of earthly delights within our signature restaurants, or nightlife options. Last, lavish yourself within Immerse, Detroit's only resort style Spa. Immerse Spa. ... more less
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- Also Known As:
- Mgm Grand Detroit Hotel Detroit
- Mgm Grand Hotel Detroit
- Detroit Mgm Grand Hotel