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“Excellent Hotel right in CBD” 4 of 5 stars
Review of Crowne Plaza Detroit Downtown Riverfront

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Crowne Plaza Detroit Downtown Riverfront
3.5 of 5 Hotel   |   2 Washington Blvd, Detroit, MI 48226 (Formerly Crowne Plaza Detroit Convention Center)   |  
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Ranked #8 of 34 Hotels in Detroit
GreenLeadersBronze level
Kaitaia, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent Hotel right in CBD”
4 of 5 stars Reviewed July 2, 2014

We stayed at Crowne as part of an International Delegation of Jehovah's Witnesses, so the whole hotel was full. The staff were amazing, and made our meals (on a time Schedule) very smooth. Nothing was too much trouble, very helpful.

Room Tip: Initially, me and my husband and two friends who are sisters had a suite with a dble room and a bed...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, July 3, 2014
Dear Clare071,

Thank you so much for taking the time to review your recent stay. I couldn't be happier to hear how much your enjoyed your stay. All of the staff here at the hotel had such a great time with your convention group, and we are very excited for the return later this month. Thank you again for your review, and I look forward to your return!

Nick Knight
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
    82
    76
    27
    16
    5
See reviews for
28
48
2
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Holden Beach, North Carolina
Top Contributor
132 reviews 132 reviews
37 hotel reviews
Reviews in 37 cities Reviews in 37 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed July 2, 2014

The establishment has had a lot of names over the years, but the current crew is really top notch

After a perfect nights's sleep, I was greeted by the GM (Charles) who was courteous and knowledgeable. Given that is was 630 in the morning, you can tell that this hotel is led by example!

Upon returning from a long day, room service was dead on with a Pittsburg strip.

Note- this hotel, although nice, is in a rough part of town. please be cautious!

Stayed January 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, July 3, 2014
Dear HoldenBea,

Thank you for taking the time to review your recent stay. I am beyond pleased to hear how much you enjoyed your stay and that the service exceeded your expectations. I will make sure to pass your compliments along to the staff, including Mr. Charles Mahabir. The hotel is located in the heart of the Financial District Downtown, so the located is in the safest part of Detroit. Thank you again for your kind words, and I look forward to your return!

Nick Knight
Assistant General Manager
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 1, 2014

I stayed at the hotel whilst on a business trip to the Cobo Centre in Detroit where I was a delegate at a manufacturing seminar. I was only traveling to detroit for 2 days from the UK and then on to Central Europe for 3 days so it was important that the hotel I chose was comfortable and allowed me to rest properly.
This hotel did not disappoint, the bed was comfortable, the room clean and not too badly decorated. The breakfasts stayed on nice and late giving me time to catch up with jet lag, and was perfectly acceptable quality.
The hotel is well located in the cente of Detroit and to my good fortune opposite the Cobo centre itself. Most of the downtown area was easily accessible from the hotel and I would recommend a stay here for anyone who wants a good price/quality balance.

Peter Everitt

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, July 3, 2014
Dear Powerkut,

Thank you very much for taking the time to review your recent stay. I am very pleased to hear that enjoyed your stay and found it to be of great value. We are indeed the closest hotel to Cobo Convention Center and work with them on a regular basis. Thank you again for your review, and I look forward to your return!

Nick Knight
Assistant General Manager
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Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 29, 2014

The Crowne Plaza (originally the Pontchartrain Hotel) was a wonderful week long stay while traveling with my husband. The staff are to be commended on their friendliness. More than polite, their hospitality seemed genuine. Our two room suite was great with a fabulous view of the riverfront. I would suggest that during the recent renovations they could have added a small refrigerator/microwave to the wet bar area (room 2320). The bed was quite comfortable and there was plenty of closet space. Also there were ample outlets for recharging electronics. The bathroom only had a 3x3 shower and no tub. That probably would not go over well with some, but not a problem for us. Overall, I had a very relaxing stay and would recommend this hotel.

Room Tip: Two things to inquire: river view, and a tub in the bath-if that is important to you.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, July 3, 2014
Dear VAgirl16,

Thank you very much for taking the time to review your recent stay. I'm very happy to hear about how much your enjoyed your stay and the service that you received from the hotel staff. I completely agree with you about the fridges in the Queen Wetbar Suites, and I just wanted to let you know that I placed that order a few weeks ago. The hotel staff is currently placing fridges in all of those suites as they come in, and they should all have fridges in the wetbars in two weeks time max. Thank you again for your kind review and your words of advice. I look forward to your return!

Nick Knight
Assistant General Manager
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Amsterdam, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2014

Stayed in the hotel for one Saturday night. There was some confusion with you booking (admittedly our fault) but the front desk staff sorted us out as best they could. Staff upon checking in and checking out were very friendly even coming our valet parking :) Only negative was that the barhroom door was kind if see though. Not sure what the deal was with that.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, July 3, 2014
Dear Ali-Ahmed-80,

Thank you for taking the time to review your recent stay. I'm very pleased to hear that the front desk was able to assist in the confusion surrounding your reservation and that you received great service at check in and check out. I do apologize about the bathroom doors, the maintenance staff is currently applying a film cover on all of the bathroom doors to take away the ability to see through them. Thank you again for your kind words, and I look forward to your return!

Nick Knight
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arroyo Grande, California
Top Contributor
60 reviews 60 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 26, 2014

Convenient location. Nice views. Friendly staff.

James, the MOD is great. He runs a tight ship. We learned that it recently reopened after a five year vacancy. It was nicely refurbished.

The only small complaint is that the bathrooms are small.

That said, I would definitely return here.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, June 27, 2014
Dear Jim R,

Thank you kindly for taking the time to review you recent stay. I am very pleased to hear that you enjoyed your recent stay, and were impressed with the renovation results. James is one of our strongest managers, and I'll make sure to pass on your compliments to him. Thank you again for taking the time to review your recent stay, and I look forward to your return!

Nick Knight
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Woods, Michigan
Top Contributor
123 reviews 123 reviews
23 hotel reviews
Reviews in 39 cities Reviews in 39 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed June 26, 2014

Though I live in the area I stayed here recently as I was volunteering at The Chevy Detroit Grand Prix on Belle Isle. If you're a Detroit, this place a storied (sometimes not so great one) past. It used to be The Ponchatrain Hotel and it was, well it was big deal. With the decline of the city the the decline of this once great hotel. After many years of struggles it seems the hotel is finally back.

The hotel was built so that "every room has a view" and it's trueish. You may have to crain your neck but you can see the river from just about everywhere.

Now as I say, it was Grand Prix weekend and the place was pretty full if not totally, but the staff was just terrific. Super friendly and helpful. Never grouchy, and we were up at 5 in the morning. They've only been reopened less than a year and there are a few kinks that need to be worked out but over all they've done a great job.

There is restaurant in the hotel called The Jefferson House, and they have a Starbucks and smallish little bar. It's walking distance from pretty much everything in downtown. It is literally across the street from Cobo Hall and kitty corner from Heart Plaza.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick K, Manager at Crowne Plaza Detroit Downtown Riverfront, responded to this review, June 27, 2014
Dear Beth B,

Thank you for taking the time to review your recent stay. Your encouraging words about both the hotel and the city mean a lot to me and the rest of the hotel staff. I am thrilled to hear about how much you enjoyed your stay. Thank you again for taking the time to review your recent stay, and I look forward to your return!

Nick Knight
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Detroit Downtown Riverfront

Address: 2 Washington Blvd, Detroit, MI 48226 (Formerly Crowne Plaza Detroit Convention Center)
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 34 Hotels in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Detroit Downtown Riverfront 3.5*
Number of rooms: 367
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