Our stay at the Holiday Inn Express Detroit Downtown was from October 30 to November 5, 2012. The goal of the trip was to have a treatment procedure at the Karmanos that it is a part of the Detroit Medical Center. We were looking for the location close to the DMC but also in the area with the restaurants to eat.
There are few hotels in the downtown area but this hotel was chosen between others because it is not only offered a breakfast incl. in the room rate but they also provide a shuttle to/from the DMC, and they have the family rooms with the fridge and small kitchenette with the microwave and dishes/utensils.
We arrived very late and were checked in fast, their reception is open 24/7. Our room was located on the 17th floor with the awesome view of the downtown with its art deco famous highrises and the community garden below.
The room. It is showing its age and some wear and tear but it was perfectly clean with everything we needed to make our stay very convenient: fridge, microwave, dishes and pans, big flat screen TV, free internet, hairdryer, iron, coffeemaker with the coffee and tea provided. The hot plate for small scale cooking was available for a loan from the reception, but we did not take it as the microwave had the oven functions as well and it was enough to make rice. They provide many other small items that you would need by request. We had a king size bed and a fold out sofa bed that we used, with the linens provided for both by request (the king bed was done when we arrived and they promptly provided all linens and blankets for the sofa later when I asked). The housekeeping was done every day with the bed made (loved it!) and the garbage taken and towels replaced as needed. I had few additional request for the housekeeping during the stay and everything was done very promptly.
The facilities. We used their free breakfast, free shuttle and gym every day. We did not have to wait for the shuttle to long although you should expect that it might be busy for 10-15 min with other guests needs. The breakfast is a self serve buffet and it had cold and hot items plus coffee and tea selection. There were scrambled and boiled eggs, bacon or meat patties, cereals, hot oatmeal, milk, yogurt, diff. bakery items and bananas, also small packs of butter, spread cheese and condiments. There was a line to get your picks on the weekend as there was a convention and lots of guests staying for it, but we ate no problems. The rest of the week it was not busy. They promptly refill everything as needed.
The location. It is located in downtown withing walking distance to all attractions, waterfront and stadiums. The area was very safe with the court building next to hotel. There was a people mover stop right by the hotel and the bus exchange station in about 5 min walk. There are not many grocery shops in the area but lots of restaurants, the closest were Lafayette Coney island with the hot dogs and an upscale steak house, we walked a little further to eat at the Bucharest Grille and loved it. There is a pharmacy store in 5 min walk on Woodward street. Ask for direction on the reception or the valet guys they are happy to point you in the right direction. We also walked to Mexican village (20 min) to shop for the food items at the Mexican supermarket, loved it.
Overall we had the very good stay at this hotel with all it has to offer, but what has really blown us away was the awesome customer service we received. They really treat you like a family, with the genuine caring attitude and a smile, ready to go out of their way to make you happy. I want to congratulate the management for keeping the level of the customer service consistently high across all the levels of the workers at the hotel, from valet and shuttle drivers that were very supportive to us when driving to DMC, the reception eager to satisfy all the needs we had, the cleaning staff and my favorite girl was Julia - she greeted everyone with the smile and support at the morning breakfast and it really helped us to have a good start every day. If we ever return to Detroit, Holiday Inn Express Detroit Downtown is going to be our place to stay again.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $20.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more less
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- Also Known As:
- Holiday Inn Express Detroit - Downtown Hotel Detroit