Currently my husband and I are staying in this hotel.. We would have left tonight, if our money was at all refundable. I will try to list the HORRID events we have experienced in chronological order, so that you may see why we have arrived at the rating of one star. First of all, we chose to stay at this establishment, because it is a privately owned business, in a town that is economically unstable. This hotel is black owned and operated. Although this does not seem to be a relevant statement, it will come into play very soon.
When we reserved our room, for an anniversary trip, we requested a river view room. We were told that this would be no problem. We arrived an hour before check in, just to be sure. WELL, we were given a room with a lovely view of what seems to be an HVAC unit. Okay, whatever. Then, when we went to make coffee, and there was not any pouches for the in room coffee pot. So, upon calling the front desk (on their very jacked-up phone) We were told there was none... in the whole hotel. WOW. Then my husband went to iron his pants. Ironing board no iron. Again, called the front desk. 2 HOURS LATER, we receive an iron. Scratch that, a broken iron. another call to the front desk. A new iron was brought up. okay, so does not seem that bad yet, I know.
So we have a lovely dinner downtown, and come back to the hotel. We go down to the bar, and have to wait 45 minutes for a drink, while the bartender keeps telling us she will be with us in a moment. she proceeds to wait on everyone else in the bar, including 4 couples that came in after us. (everyone else in the bar including the bartender is black) My husband finally, in a loud but polite voice, asks if we can please order our drinks, With a over exaggerated sigh, she waits on us.
Waking up this morning, we find that the valet has lost alot of peoples cars. Thats right, the hotel can not figure out where in the hell the valets parked the cars the night before... we are talking a few block radius. parked them on the streets.
We received no offer of housekeeping service, even with every other room on our floor serviced.
When we asked to the office to call us a cab, we were rudley told by the manager/owner, whatever, that it would be 45 minutes to 2 hours. /Before he evencalled. Now at this point we have already taken cabs from here, and know that it takes 10 minutes tops for a cab to come. Come to find out, he ordered us a gypsy cab, some friend of his with no posted credentials or city licensing displayed.
when we get back to the hotel, we attempted to go to bed tonight, and there was a very loud party going on. When we called the front desk, they said they could move us to a different floor, at 1 am. Really, you can't have them turn down the music.... Not to mention, when i walked through a large cloud of pot smoke in the hall, and complained to the front desk, I was treated very rudely, like I was a narc or something. I am paying $200 for 2 nights, and I am the bad guy.
They ruined our anniversary weekend. I am writing this with hopes that you will heed my warning and make sure it doesn't ruin your weekend as well. PATRONS BEWARE! If we don't give these horrible people our hard earned money, maybe they will go out of business, and allow a reputable, respectable business to take its place.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.