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“Getting better almost 4” 3 of 5 stars
Review of Greektown Casino Hotel

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Greektown Casino Hotel
4.0 of 5 Hotel   |   555 East Lafayette Ave, Detroit, MI 48226   |  
Hotel amenities
Ranked #6 of 33 hotels in Detroit
ontario
Top Contributor
68 reviews 68 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
“Getting better almost 4”
3 of 5 stars Reviewed December 14, 2012

I have stayed several times at Greektown hotel now. I previously had negative things to say, that have changed. First, reception has warmed up to where they are starting to show a personality. Not the why are you bothering me type previously reviewed. The rest of the people I came in contact with, valet, bell captain, maids were more than helpful. Rooms are clean, no issues there. Only reason why they are a 3 (no 3 ½) not a four are the petty rules, like 100.00 deposit could be on hold for a week, really? On a credit card why?, no coolers or alcohol to be brought on to site? Why is that any of GT business? Touch anything in the bar fridge and you will be charged even if you put it back? Why? Why all the nickel and diming? I just leave the bar fringe closed. No problem the rest is just petty BS. The free breakfast buffet is very good, if you are a breakfast fan, it is worth the 12 bucks without the free coupon. The sports bar on the first floor still reeks of grease, like the fryer hood is vented into the bar. Otherwise this would be a good experience. Overall, worth the price of admission, they just need to tweak this a bit.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 16, 2012
Dear guest, thank you for taking the time to review our property and share your experience with others looking to stay in Detroit. Greektown Casino Hotel prides itself on providing excellent guest service and we hope to share more great experiences with you in the future. We appreciate that you feel we are improving as we strive for excellence and will continue to use all feedback to provide outstanding service to our guests. I apologize about the frustration with the deposit as this is a necessary industry standard to ensure all charges to the room are able to be covered. If the deposit is given on a credit card we release it, minus any additional charges, at check out. It is then up to your bank as to how long it takes to release the funds back into your account for use. The typical time frame is 3-5 business days. If the deposit is placed in cash it is returned, minus any additional charges, at check out. Unfortunately we can not allow outside alcohol to the room as we are required by law to practice safe alcohol service, I apologize for any inconvenience this may have caused. Our mini bar is for your beverage and snacking convenience and all items are listed including price on the front of the mini bar. It is weight censored for proper billing purposes however you may always request it be locked if you prefer. We hope this has been helpful and look forward to hosting you again soon!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Southfield, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 5, 2012

My room and my sleep was comfortable. Clean and modern with a great view of the city from the Corner King Room. The entire staff was accommodating and very professional. I'm a stickler for service and cleanliness when I spend my money so if there were any deficits in these two areas, I'd be the first to say! Great stay for the $$

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 6, 2012
We appreciate you taking the time to review your stay, and thank you for such a positive review. We are pleased to hear that you enjoyed your time with us and look forward to providing you with another great experience soon!
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Brampton, Ontario
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 3, 2012

I'll start with the positives, the location was great. Tons of restaurants and bars within walking distance and a lively nightlife. The rooms were clean, the bed was comfortable, but for a newer facility in a city where space isn't exactly at a premium, you would expect a larger room. The washroom was cramped. Free valet parking!

Now the negatives. They have so many rules it's not even funny here. Coolers aren't allowed (which I knew going in). You can't bring your own alcohol into your room, but feel free to buy from the mini bar!

Also, this one bothered me a lot for a hotel that considers itself a 4 star. We forgot our toothpaste and asked the front desk if they had some. They did, but they told us it would be a $1 charge and we would have to pick it up ourselves. I don't mind paying the $1 charge (as it cuts down on abuse of freebies) but would it be too much to ask to send somebody up to drop it off? This is a 4 star hotel after all.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 16, 2012
Dear Guest, Thank you for taking the time to provide us with a review about your recent stay. I apologize that you were told that would not deliver your toothbrush as this is a service we provide. We have addressed the issue with the associate who provided you with the incorrect information and apologize for any inconvenience this may have caused. We hope you will provide us with another opportunity to serve you in the future.
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North Canton, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

Headed to Detroit for our first time to the city and to see Kent State in the Mac tournament. We arrived real late in the night on Thursday and they offered us a late check out. Did not need to do but was a great idea since the game was later in the evening as well. As we went up to out room and down to the casino we were greeted with smiles and hellos by all employees we encountered. The room was up to date and used space well. Even though the room was small, you did not feel trapped or cramped. We felt very safe when we walked over to the game at Ford Field about 2 blocks away. Overall we walked away not winning tons of money (our own fault) and lost the MAC game and we still WILL be back to the hotel for another getaway for us. We loved our time there! Thanks Greektown for a great escape!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 3, 2012
We are delighted that you were pleased with our staff and our convenience to the downtown attractions. Greektown Casino Hotel prides itself on having the best service in the city thanks to our amazing teammates. We sincerely appreciate you taking the time to leave a review and look forward to providing you with another great experience soon!
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Grand Isle, Vermont
Top Contributor
81 reviews 81 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 1, 2012

There aren't too many good hotels in downtown Detroit. This is the best choice we've found so far. The rooms are reasonably large, well appointed and modern in style. The upper floor rooms have nice views either towards the high rises or towards the rest of the city. Note that the hotel is in a separate building from the casino, connected by a skybridge. Other than a little signage, you would never know this was a casino hotel. Free parking and free internet. The buffet breakfast is not expensive but I found much of it not very flavorful.

An unfortunate note on Detroit. From this location you will often take cabs, depending on where you are going. This last trip, we took cabs twice and neither time did the driver use the meter so one is at their mercy for what the charges are. You have to either insist on a price or on the meter being used. But on a positive note the Detroit Institute of Arts is wonderful, the Fox Theater amazing and the Detroit Zoo one of the best in the US, noted for its humane approach.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 3, 2012
Thank you for your review and flattering compliments. As our valued guest, your feedback is greatly appreciated to ensure we maintain our commitment to superior guest service. We are excited to share your comments with our Greektown Casino Hotel team. Thank you for choosing Greektown as your place to play and stay and we look forward to your next visit.
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Detroit, Michigan
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 29, 2012

Pros: Stayed with a group of girlfriends before the Turkey Trot this Thanksgiving. Free parking which connected to the hotel was so nice. Plus, they had people working the booths to make sure you were either staying at the hotel or going to the casino. The location is literally in Greektown, perfect for dinner, Astoria, etc. Clean, modern rooms, definitely a pleasant surprise. They offered free breakfast and a casino credit too.

Cons: The only thing that would have been nice would have been bigger bottled waters (small gripe, I know). They offered 2 small 6 or 8 oz bottles which probably would have been fine but would have been a nice touch since we were there for a run. And since it was the night before Thanksgiving, on either side of the room were loud groups clearly celebrating the bar night. I couldn't tell if it was thin walls or boisterous groups. Security was called 2x on the room next to us, and it took till past 4am for them to finally shut up. I know that isn't the hotel's fault, but definitely an annoyance.

Overall, if I'm back in the area and need to stay the night in Detroit, I would return.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 3, 2012
Thank you for choosing to stay at Greektown Casino - Hotel. We appreciate that you took the time to provide us with your comments in regards to your recent visit. I apologize for the inconvenience you experienced with your neighbors. We hope you will once again stay with us the next time you are attending events downtown.
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Spring Lake, Michigan, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2012

Very nice property. Easy walking to either Comerica Park or Ford Field.
King room on the 24th floor offered a great view and was nicely decorated.
Plenty to do and in the neighborhood. Walk down Monroe street to a great variety of drinking and dining.

Room Tip: Ask for a higher floor, south side of the hotel for the view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caryn N, Manager at Greektown Casino Hotel, responded to this review, December 3, 2012
We are honored that you choose to stay at Greektown Casino-Hotel and wish to do so again in the future. We are delighted that you had a great visit. Thank you for the positive review. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Greektown Casino Hotel

Address: 555 East Lafayette Ave, Detroit, MI 48226
Location: United States > Michigan > Detroit
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Detroit
#4 Luxury Hotel in Detroit
#7 Business Hotel in Detroit
#7 Romantic Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Greektown Casino Hotel 4*
Reservation Options:
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Also Known As:
Greektown Hotel Detroit

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