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“Warm Cookies + Great Location!!” 4 of 5 stars
Review of Doubletree by Hilton Detroit Downtown - Fort Shelby

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Doubletree by Hilton Detroit Downtown - Fort Shelby
3.5 of 5 Hotel   |   525 West Lafayette Blvd, Detroit, MI 48226   |  
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Ranked #6 of 34 Hotels in Detroit
Toronto
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Warm Cookies + Great Location!!”
4 of 5 stars Reviewed November 14, 2012

Stayed at this hotel for one night. We needed to be near the Arena, and boy were we! We were impressed by the size of the room, the bathroom and the state of the bedroom area. Everything was clean, tidy and very comfortable. The cookies that that gave us were warm and chewy! Perfect for a sweet snack! Felt very safe walking down the streets back to the hotel at 3AM! Detoit gets a bad rap, not a scary city at all. The food at the hotel leaves much to be desired. The suggestion from the hotel was to actually go to Coney Island down the street, much to this food snob's shigrin, THEY SERVE HOT DOGS! No way, not on any day. Overall, good place to stay and I would recommend.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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699 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Markham
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 10, 2012

The complimentary hot chocolate chip cookie upon arrival set the mood for a great stay. I arrived in the dead of night, but check-in and service were just fine. The front desk hooked me up with transportation that I used throughout my time in Detroit.

The room I stayed in was meant for 1-2 but laid out apartment-style. It was really a bit much: huge bed, huger pillows, TV, desk, vestibules and closets galore. The bathroom was similarly well-appointed. Furniture and surfaces were all clean.

I decided to splurge on room service for breakfast and good a meal that was big on portions, maybe not so big on presentation. They also gently suggested I get it delivered later than I had originally hoped (despite offering the earlier time on their menu), but it didn't make an enormous difference.

The hotel and surroundings (and, in fact, the entire trip) gave me a great impression of Detroit.

Overall, had a great time and felt good about it, too, especially for the price.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 6, 2012

Spent three nights in Detroit with friends and had a wonderful time there. I called in prior to check-in, as I've heard some rumours about last-minute room switches. My concerns were not warranted as we were given a beautiful suite room and the check-in itself was a fast and friendly procedure. Exceptional front-desk service! My friend didn't get to eat her warm cookie on the first day but we were given fresh warm ones upon request. Excellent front-desk staff (with one exception - see below), clean and spacious rooms with comfortable beds, and a neat 24-hour fitness facility. The towels have a touch of smell (almost like smoke, and we had a nonsmoking room) but the replacements all had it so we weren't sure if it was a laundry thing. The odour is not overpowering and you can only smell it when the towel is pressed against the face. Dwayne the driver was very warm and friendly and did not mind helping us out with our luggage during our shuttle use upon check-out. Besides the towels, we did have a negative experience with calling CareLine/front desk. My friend called down to ask for some aspirin after she sprained her ankle in the fitness room. The lady on the line was rude and simply told her to get some from the vending machine. The fact that the CareLine card mentioned we could call for aspirin notwithstanding, there wasn't so much "care" we received during that call. But this singular negative incident did not overshadow the rest of the excellent stay.

Room Tip: 2-double bed & suite rooms are spacious and comfortable.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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sdunavent, General Manager at Doubletree by Hilton Detroit Downtown - Fort Shelby, responded to this review, November 7, 2012
It was so nice to see your stay at our hotel was great. Our staff takes great pride in making sure that each of our guest experanice something special. Thanks for posting the great news so others see. I hope we see you again on your next trip to the city.
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Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 1, 2012

We booked one night, so my partner could be in a prime spot for the DFP marathon that he ran. The staff was wonderful - storing my bike for the race, very communicative about leave times adjusted for the race day, free shuttle van for dinner, and when I ordered room service and they were running behind, they made up for the delay with their kindness and extra free touches with breakfast. The best part was their over-the-top welcoming behavior towards all that visited before, during and after the race. Most were not even hotel guests, but the atmosphere was very special. Rooms were nice and clean too.

Room Tip: Higher rooms offer better views.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sdunavent, General Manager at Doubletree by Hilton Detroit Downtown - Fort Shelby, responded to this review, November 7, 2012
We love our city and happy to see that you had a great time in it while you were with us. I will share your comments with our team
Thanks so much for taking the time to share
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Alberta
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012

We had the pleasure of spending 4 wonderful days at this hotel, during a very busy time with the World Series Tigers and NFL Lions playing the same day!!! I always say that most businesses can provide adequate service and value when it is not busy, but to do this when it is busy, is another story. We were very impressed with the staff, and they all passed with flying colours! The suite was clean and spacious, the bar was wonderful with their food and happy hour ( John the bartender and the rest of his co-workers were stupendous), and the front desk staff were genuinely friendly. Breakfast was quite good, except for the meat patties, which were tasteless. The Hotel even offers a free shuttle within a 3 mile radius, but Courtney the driver should make an effort to smile and engage in conversation. All in all, outstanding staff and property. Thanks!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 24, 2012 via mobile

I stayed at this hotel two nights in October on business. The rooms were quite comfortable - tastefully decorated and large. The cookie they gave me at check in was scrumptious! The bath was very spacious and the towels fluffy. The bed was extra comfy because of all the extra pillows. I ate in two of the restaurants. The bar on the first night - they have great happy hour specials and my meal was quite filling. The home made potato chips are addictive! The breakfast buffet was okay - but it was only $14 for all you can eat. I would definitely recommend this hotel and I'd stay here again.

Stayed October 2012, traveled on business
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sdunavent, General Manager at Doubletree by Hilton Detroit Downtown - Fort Shelby, responded to this review, November 7, 2012
We are so happy to hear you enjoyed our room size. We love that our rooms are some of the largest in the city. Thanks for the feedback
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Manitowoc, Wisconsin, United States
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 22, 2012

We chose this hotel for its proximity to the start/finish line for the Detroit Free Press Marathon. We could stay in our room until approximately 20 minutes before the start and avoid the crowds and port-a-potties. Unfortunately, you will be woken up early as they start the announcements and music at 4:30 a.m. and you can hear every one!

The first room we were in had a problem with its heat; they sent maintenance to check it out immediately. When they couldn't fix it, they switched our room without difficulty. The staff is friendly and professional. The sports bar downstairs leaves a little to be desired in terms of menu and there is not a lot to do around the hotel.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sdunavent, General Manager at Doubletree by Hilton Detroit Downtown - Fort Shelby, responded to this review, November 7, 2012
Thanks for telling people about our great location. We are within walking distance to cobo it easy to get places even in the cold. We look forward to seeing you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Detroit Downtown - Fort Shelby

Address: 525 West Lafayette Blvd, Detroit, MI 48226
Phone Number:
Location: United States > Michigan > Detroit
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Detroit
#5 Romantic Hotel in Detroit
#9 Family Hotel in Detroit
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree by Hilton Detroit Downtown - Fort Shelby 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Wonderful historic hotel in the heart of downtown Detroit. Enjoy our all suite hotel rooms. Just one block from the people mover. ... more   less 
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Also Known As:
Doubletree By Hilton Detroit Downtown - Fort Shelby Hotel Detroit
Doubletree Hotel Fort Shelby

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