I travel regularly for business and pleasure and found that the customer service at the Dearborn Inn really stood out. In particular, when I unexpectedly needed a prescription filled during my stay, the front desk arranged for the bellhop to drive me to a nearby shopping center to pick it up. Then he waited for me and drove me back to the hotel.
While that event was truly unusual, the customer service was also superlative in smaller ways. Generally I tend to avoid services that require visits from hotel staff because I'm a woman traveling alone. But each time a staff member came to my room, either to deliver a package or room service, they were so friendly and easy going that the experience was just a breeze. It's hard to pinpoint what made the situation unique, but this was just a particularly comfortable place to visit and its clearly the quality of the customer service that makes it that way.
On top of that, I loved the historical photos of the Inn's early days that are hung throughout the property. Despite the lovely renovations, you really do feel that you are staying in a historic property.
- Also Known As:
- The Dearborn Hotel Marriott
- Marriott Dearborn
- Dearborn Inn
- Dearborn Marriott
- Official Description (provided by the hotel):
- Retreat to an urban oasis spanning 23 lush acres at The Dearborn Inn, A Marriott Hotel in Dearborn, Michigan. Built on the grounds of Ford Motor Company in 1931, our hotel is ideally located near downtown Detroit and Detroit Metropolitan Airport. In a setting reminiscent of traditional American hospitality, this hotel boasts 229 spacious guest rooms and suites furnished with luxurious bedding. A unique array of accommodations includes the Main Inn, two Colonial lodges and five Colonial guest homes. Amenities include an on-site fitness center, outdoor pool and several nearby golf courses offering ample leisure activity close to major corporations and cultural sites such as The Henry Ford. The AAA Four Diamond, award-winning hotel offers two eateries serving classic American cuisine. Highlighted by more than 17,000 square feet of flexible event space, this historic hotel is perfect for hosting social affairs, intimate weddings or large business events with ease. ... more less
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