I'm a disabled veteran who uses a service dog to get around. When I tried to eat here with a friend I was told there were no service animals allowed.
Now, I know that people are sometimes confused about the law, so I was polite. I told the staff that under the Americans with Disabilities Act they had to seat me just like any customer. I was refused again, this time by a manager. I went home, printed up the law, and came back to ask to speak to a different manager. This manager promised she would have the owner call me to discuss the matter, but no one has called. All I asked for was an apology and that they train their employees about service dog etiquette.
I was refused service, then ignored. I'm seriously embarrassed.
The Hawk is well-groomed and well-mannered, trained by My Angels with Paws in Florida. That's a nationally recognized and reputable organization. During this encounter Hawkeye stood quietly without offering any sort of threat or noise. He wears both a cape with his organization logo on it and a mobility harness which I use and was on a leash.
My friend had recommended Amani's to me because the food is tasty, but I have no idea if that is true. I'm feel both humiliated and dismissed by the management here, who even when shown a copy of the law refused to serve me. I wasn't rude at all- didn't raise my voice, was firm but polite, and they still embarrassed me. My friend was also embarrassed for having recommended the place.
I've filed a complaint with the Michigan Civil Rights Division against Amani's. Perhaps now I will hear back from them.
If you don't mind patronizing a place which treats disabled people this way, feel free to eat here. I hear the food is tasty. I mean, I wouldn't know personally...
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