When I arrived, I had to wait at the service counter for 20 minutes to check in because no one was there. The place is understaffed and the person running the service counter had to help someone with a problem with their room. My first room had a hole in the wall and wasn't cleaned because there was pepperoni on the floor. The next morning I woke up to the hot water not working. They did transfer me to another room after I alerted them of the problem. The next room was worse than the first. There were 3 liquor bottles under the sink, 3 gallon jugs above the cabinets, and a bag of mystery in the cupboard I wasn't about to find out the contents. They transferred me again that night and the hot water didn't work in that room. They did fix that problem though. They have a kitchen and a sink but they didn't have any dish soap for me to use. Smokers prop open the outside doors which creates the smell of smoke in the stairwells and poses a security threat. The hallway carpet is in desperate need of being replaced. The place did provide me shelter, a bed to sleep on, and a refrigerator. If you are looking for more, spend your money somewhere else
I had 3 different rooms and had problems with all of them
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had several cleanliness issues during your stay. As this hotel’s manager, I can assure you that I have met with the housekeeping staff to ensure your experience is not repeated.
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I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.