I would normally just 'vote with my feet' and never return.
However there was such a catalogue of errors that I'm still a little disturbed by the distinct lack of concern from the hotel.
I planned a night for my partners birthday which would include drinking chapmagne in the bath, listening to music of our choice and followed by a dinner at Nobu.
I could write an essay on what happened next but I'll just put it in bullet points and let you read between the lines and make your own decision:
1. Couldn't get on line to listen to the music. Resolved by maintenance having to come up and letting us know that reception had given us the wrong details. (Fair enough, these things happen. We couldn't get in the bath while we waited for maintenance to arrive and it might have taken 30 minutes to resolve but worse things happen at sea, right?)
2. Plugged in the iPhone to the docking station to listen to music which didn't work. Called for maintenance again. (No bath of course while we waited. Get over it! I said to myself).
3. After a 15 minute wait and another 10 minutes of fiddling with it, maintenance couldn't fix it so they had to call in the geniuses from IT. (Still no bath. I would like to mention at this point that the bathroom was one of those that opened into the main room so you could look out the window. Nice. Usually.)
4. 20 minutes later, IT man rocks up. Couldn't fix it. He suggested coming back with a new one. I suggested coming back in half an hour so we could at least have a bath before dinner.(Halfway through the bottle of champagne so had a bit of a buzz anyway. One has to be grateful for things my Dad says.)
5. Got in the bath with remaining champagne, feeling grateful (Thanks Dad). Only to be confronted with the surprise on lookers at our window (See attached photos).
6. Complained to reception and demanded to speak to manager immediately for putting us in a room like this ( I was getting serious. Had to get out of the bath to do it and wait for his call...................)
7. 40 minutes later, he didn't call. I continued with my bath for the 5 minutes I had left, feeling stupid for not getting in the bath anyway).
8. I called reception again (after getting out of the bath) demanding to speak to him, immediately if not sooner!
- "Unfortunately he's gone into a meeting, but I'll be sure to get him to call"
- "You said that last time and he didn't! And now I'm going to dinner!"
- "Why don't you take you're phone so he can call you on that?"
- "To Dinner? I'm celebrating my partners birthday! I don't want to take my phone!"
- "I'm sorry sir but you may have to wait till tomorrow."
- "Okay I'll take my phone! How would you feel if you're boyfriend took his phone to dinner on your birthday at a 5 star hotel which was a special surprise??"
- "Goodbye Sir"
- "We don't appear to have your booking Sir!"
- "But I have a text message that says I do?"
- "Well, we are full I'm afraid." (It was 6pm and you could hear the words echo around the empty restaraunt)
- "Full in what way?"
- "I don't understand Sir?"
- "Forget it! I'm coming in and that's the end of it!"
- "Okay Sir, I'll see what we can do.......oh look! Here's a free table!"
10. Ricki, the waiter, gets a special mention here - his own bullet point in fact. He was wonderful and sneaked us some nibbly bits which we didn't pay for! Brilliant!
11. No call from the manager (SO glad I brought my phone to dinner)
12. Meal was good (Credit where it's due!)
13. Back at the room. Manager rings us....
- "I'm told there's an issue Sir?"
- "Where would you like me to start? Listen, there are workmen looking through our windown and we were trying to have a bath"
- "What now?"
- "No, it's 10 O'clock at night now"
- "Well we didn't leave a note in your room about the renovations"
- "What! Where?"
- "In the drawer."
- "In the drawer? What good is it in there?"
(Much complaining later, he sends us a bottle of bubbly, which would have been nice in the bath earlier but we were too exhausted from all the complaining and waiting)
14. The IT guy never came.
- Official Description (provided by the hotel):
- On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more less
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- Also Known As:
- Intercontinental Burswood Hotel Perth