As another reviewer said, this really is a DIY hotel, which is a real shame. The rooms and pool area are beautiful, and the staff are kind & friendly, but it is a very impractical hotel. Again and again you are left not knowing what facilities you can use, when you can use them, how much they cost, where they are and how to get to them! This is really silly as they already have an information menu on the TV with basic information that could be so much better (such as including where certain facilities are and how much they might cost!). You would think that given 10 minutes you could find the answers to most questions by either reading the in-room folder, checking the TV info database or calling concierge ......but this was rarely so, and after a while you just give up because you are there to relax not problem solve! .....Apparently there is an indoor pool somewhere!? is it free? who knows? ....and what are infinity rooms, and how much does it cost to go in one? With no maps and very little signage you need to set out with a packed lunch to find your destination (such as the hotel entry after you have parked :) )
This is a very opportunistic hotel that charges for things that should be included when you pay these prices. Again and again you feel ripped off during your stay.
Some examples: - There is free parking in the area but no signs of how to get there, the "$15 a day" parking is actually $15 per entry/exit so is expensive if you want to go to and from the complex. I am not sure if the $20 parking is the same?
- A bottle of basic water left in your room is $8.20 each!!!
- According to the top of this Trip Advisor page, there is complimentary WiFi. We stayed there last night and no one mentioned that, and if you try and use the internet in you room then it informs you that it will cost around $30.
- to reserve a shaded lounge at the pool could cost you up to $60!!!
Check in was dreadful in that you have to line up for a long time (you could easily spend 30 minutes standing in line with your luggage), and they really didn't seem to know much about our room options. We chose to check out early to avoid waiting in line for a long time again.
The pool is shut at 7pm which is a shame because in summer the sun is still up and the day still hot at 7pm ....and as you have to pay up to $60 to reserve a shady lounge near the sunny pool it would be good to go for a dip in the evening to avoid burning.
We had access to the club room (called club 9). A few tiny canapes are brought to your table (lovely but small), and then you wait and wait to get the attention of wait staff to order a drink and then you wait until they bring it, so you really can't get many drinks in the time you are there (you have done well if you have got more than 3 drinks during the hour and a half you are there.) Club 9 staff are really lovely and work very hard and fast (pretty much literally running back and forth and still managing to smile while surrounded by frustrated customers), but there just wasn't enough of them and they had a dreadfully slow system. It would have been so much more efficient having a bar person pouring all the drinks while wait staff went back and forwards, rather than wait staff having to find each wine bottle and open and close it and put it away again each time they get a drink. Perhaps management does this intentionally as they know that this inefficient system prevents customers from drinking or eating much at all!?
Apparently our spa room only included breakfast at club 9 .....after reading all the info, calling concierge and talking to club 9 staff we finally found out that if we wanted to eat at the buffet downstairs then we would have to pay extra (exactly how much extra remains just one of the many mysteries!).
If Crown Perth were better managed, readily provided accurate information and were much less opportunistic with EVERYTHING (they must have brain stormed to come up with so many things to charge you for), then we would stay here regularly, but until then we will go to places that are better managed.
Re-think club room deals! Breakfast in Club 9 is very minimal, so if you have any particular dietary...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.