We stayed at the Metropol for the 2012 WA Tourism Awards. Upon expecting a high standard, we were very disappointed with the level of cleanliness and overall value for money.
At reception I was initially told that our room, a Luxe View King, was not available and that we would have to wait a few hours for availibility, even though the room was booked in advance with an early check-in.
After voicing my disappointment a room magically became available and after the check-in process we proceeded to the room. Once in the room we found that it was well below standard. The carpet and furnishings were dusty, marks from spilt drinks were on the main and side tables, there were water stains all over the bath, vanities, and bathroom floor, and marks on the sheets.
Being in the accommodation and tourism industry ourselves, we found the attention to detail and quality very lacking. We did not have time to address the issues, as we were running late for the awards.
During check-out at reception, I mentioned the standard of our room, to which the receptionist gave a very brief and condesending apology.
I filled out a feedback form and to date have not had a response from the hotel. This has reinforced to us that their level of customer service is poor and in bad need of an overhaul.
An exception to the level of customer service was the quality service provided by the doormen and concierge, of which we could not fault, both friendly and professional.
The overall experience, from an industry perspective, was very average and find the Metropol words "The Height of Luxury has Arrived" most bemusing.
- Official Description (provided by the hotel):
- On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more less
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- Also Known As:
- Intercontinental Burswood Hotel Perth