My aunty got a free room at Crown Metropol as she is a Pearl Room member so I cannot comment on the price and when something is free it's always a bit more enjoyable! Check in was a bit slow but it was a Friday afternoon. The room we stayed was a Twin smoking room (I think it's strange the hotel still does smoking rooms) as my aunty is a smoker - I would have chosen elsewhere. Luckily, the room didn't smell of smoke at all. The rooms are very nicely decorated, decent size, beds are quite comfy and the bathroom is really nice. There is a little mini fridge but considering a 1L bottle of Evian was $8.20 - we didn't even bother.
We did try the Merrywell for dinner however it was PACKED so we had to settle for in room dining. We got a burger with chips for $33 and some profiteroles for $20. The whole room service menu is overpriced and not a great selection considering. The food was very average however apart from the food court we didn't have much choice as everything else was booked out or too long a wait (understandable this time of the year - we normally would book ahead but it was a last minute thing).
The service we received from check in, to room service, to check out was always excellent. If I had an event on at the Casino or surrounds I probably would stay there again (depending on the price we got), however, I would plan well ahead in regards to dinner so I didn't have to settle. Unfortunately, we didn't get to use the pool but it looked amazing.