I found myself staying at this hotel because I was speaking at a conference there. The first problem is the long queues at reception – people in the queue told me that is par for the course here.
Then there was the long wait for a cup of coffee at the copy shop in the foyer. A friend said "you get used to it after a few stays".
The worst of all is the cost of Wi-Fi in your room. It's bad enough that they charge $29 a day but that is per device. Most people these days have a laptop and a phone and an iPad. That's a total of $87 a day just for Wi-Fi.
When I complained they said they were trying to fix it but they had to negotiate with their Wi-Fi supplier and it may take months. I cannot believe the Crown don't have any negotiating power!.