We stayed Friday and Saturday nigh of the Easter long weekend and were very disappointed in our stay. The staff was very nice, however the experience was disappointing.
1) staying at the promenade doesn't allow you to use the main Metropol pool. You can upgrade for $100 a day.
2) Friday night we had a lovely dinner at rockpool, and then tried to have an after dinner drink ( we had the babysitter for another hour after dinner) which proved difficult. The liquor laws didn't allow for just a drink you had to buy food as well. Nobody told us of this limitation prior to leaving the restaurant where we did have dinner. We then proceeded to have diet cokes in a restaurant surrounded by half eaten dinners which was pretty disgusting.
3) we were then woken up at around 1 am by a drunk knocking at our door ( whom was not staying in the hotel) . When we brought this up to the staff we were told this was a risk of staying in an entertainment complex.
4) we then went to upgrade our stay to gain access to the Metropol pool on Saturday morning. We were told that during the Easter long weekend we weren't allow to upgrade. Again nothing was mentioned of that when we made our reservation. And that was incredibly disappointing .
We would not recommend this hotel.
- Official Description (provided by the hotel):
- Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more less
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- Also Known As:
- Holiday Inn Burswood Hotel Perth
- Burswood Holiday Inn
- Holiday Inn Perth
- Perth Holiday Inn