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“Expensive and disappointing” 2 of 5 stars
Review of Crown Promenade Perth

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Crown Promenade Perth
4.5 of 5 Hotel   |   Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)   |  
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Ranked #2 of 2 Hotels in Burswood
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Expensive and disappointing”
2 of 5 stars Reviewed April 20, 2014

We stayed Friday and Saturday nigh of the Easter long weekend and were very disappointed in our stay. The staff was very nice, however the experience was disappointing.

1) staying at the promenade doesn't allow you to use the main Metropol pool. You can upgrade for $100 a day.

2) Friday night we had a lovely dinner at rockpool, and then tried to have an after dinner drink ( we had the babysitter for another hour after dinner) which proved difficult. The liquor laws didn't allow for just a drink you had to buy food as well. Nobody told us of this limitation prior to leaving the restaurant where we did have dinner. We then proceeded to have diet cokes in a restaurant surrounded by half eaten dinners which was pretty disgusting.

3) we were then woken up at around 1 am by a drunk knocking at our door ( whom was not staying in the hotel) . When we brought this up to the staff we were told this was a risk of staying in an entertainment complex.

4) we then went to upgrade our stay to gain access to the Metropol pool on Saturday morning. We were told that during the Easter long weekend we weren't allow to upgrade. Again nothing was mentioned of that when we made our reservation. And that was incredibly disappointing .

We would not recommend this hotel.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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516 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • French first
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  • Any
English first
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2014

Just a one night stay but would stay again. Very welcoming & informative check in. Spotlessly clean room. All staff very pleasant. We usually stay elsewhere at Perth Crown but would definitely stay at the Promenade again....now our prefered accomodation...mainly due to the staff :) & I had the best sleep I think I've ever had not in my own bed!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
62 reviews 62 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed April 19, 2014 via mobile

Stayed here on business as convenient at the time as we were meeting up as a group. Found the service, accommodation and demeanour sub par for the price.A bit more Ramada than Crown. Still, they seem to have a captive market with the Casino etc. Next time Perth CBD for the group.

Stayed January 2014, traveled on business
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Travelers are raving about these Burswood hotels

Geraldton, Australia
1 review
4 of 5 stars Reviewed April 15, 2014

I have just been to Crown Promenade Perth for a few days and we stay on a regular basis (approx. every 6 weeks). The staff, accommodation are the best! Always friendly, willing to help and make our stay a pleasure, unfortunately we couldn't stay longer but most of the staff remember us and always welcome us back. We try and get the best rates possible which quite often there is a special that they do, otherwise I use my crown club card which give us a discount. Keep up the good work we love coming to stay

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 13, 2014

I have never stayed in a hotel that so strongly pretended to be something that it was not!! This was previously a Holiday Inn that Crown has re-badged and claims that it is a 4.5 star hotel.

The rooms are very basically appointed for this rack rate and the service is ad hoc. Examples of the poor quality assurance of the hotel include:

* scuffed walls both high and low in rooms and corridors
* stained shower curtain, dirty vents, mouldy tiles and dirt behind bathroom fittings
* low quality accessories provided including poor quality tea and instant coffee in room and cheap crown toiletries in the bathroom
*ad hoc servicing of rooms
* dirty corridors with room service trays left out for hours
* poorly serviced gym with only two treadmills and cross trainers, a pool that overlooks a car park. You are required to pay extra for the pool on the website which is at the Metropol.
* poorly training and under resourced staff. For example I did not get the paper one morning, when asked the staff said that sometimes they get stolen and I would get one tomorrow. When I asked for one they said they had run out,

There are so many things that could be done simply to improve this hotel but, as one reviewer has already noted, there is no method of providing feedback. I recommend staying in town and taking a taxi to the casino or conference centre.

Room Tip: Stay somewhere else for better value and service
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  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
101 reviews 101 reviews
38 hotel reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 13, 2014 via mobile

The staff are very nice. The rooms are clean. But the corridors are very institutional. There is no architectural or design flair. The rooms are functional and clean but there is no wow. The room cost $316 with out breakfast, a queen bed and a view of a car park. There is better value elsewhere. The complimentary sparking wine whist queuing for check in was nice. The staff at the desk were friendly and helpful. It is just a shame the place costs $150?more than it should.

Stayed April 2014, traveled as a couple
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Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2014

ABSOLUTELY FANTASTIC!

Staff are amazing, rooms are amazing.

My photographer canceled night before wedding, they found me one within 10 minutes of checking in.
Service was amazing, we were upgraded both evenings and they accommodated for room service the morning of my wedding instead of going to the restaurant for breakfast. Definitely would stay here again.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Perth

Address: Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Perth 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
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Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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