Came here to celebrate my dad's birthday so have booked 2 rooms. As front desk could see a toddler was part of the guest, they still booked us at the nightclub side..
Beware light sleeper/ family with kids - make sure you request for the side facing away from Eve nightclub. We were all up past 2am and apparently its common to last past 3am! I couldn't compromise my sanity so requested a room change.
Service - shockingly none there. The evening front desk guy promised to pass our new room keys under the door so we could go straight back to bed. This would have been nice if he did follow with his promise. I called up front desk twice for my front keys to be told finally (15'mins later) I need to come down myself to get the keys (no apologies and offer of coming to us).
Offer of compensation for the inconvenience was not there too. I had to ask if they could throw in complimentary breakfast... Was ignored a few times and when I finally got through to Lucy, I was offered only half the party having free bk but the rest just have to pay. Nice offer to give us 2 adults bk but really leaves a bad taste to our experience.
Cleanliness - again need work done. Carpet under bed is not vacuumed (my baby likes to move beds) and bathroom needs proper cleaning.... It looks like they have provided a quick 5mins cleaning in my opinion.
Comfort - bed is super comfort. Try and book TWIN not Queen. The twin beds are massive by most standard.. But the queen can only fit 2 adults but just only.
Room size is huge and I'm happy with it.
Amenities - OMG NO TOOTHBRUSH! I have been to even 2stars hotel with basic bathroom amenities which sadly is missing at this hotel.
To purchase would cost you a 5 star resort price. See photo.
Location- awesome if you want to hang out crown.
Sorry but I would never come back here with the service and standard provided. Crown metropo was definitely of much higher standard.
I would class crown promenade a 2 star hotel only if you take the Crown brand away.
- Official Description (provided by the hotel):
- Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more less
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- Also Known As:
- Holiday Inn Burswood Hotel Perth
- Burswood Holiday Inn
- Holiday Inn Perth
- Perth Holiday Inn