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“Great stay” 5 of 5 stars
Review of Crown Promenade Perth

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Crown Promenade Perth
4.5 of 5 Hotel   |   Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)   |  
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Ranked #2 of 2 Hotels in Burswood
Perth, Australia
Top Contributor
70 reviews 70 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
“Great stay”
5 of 5 stars Reviewed April 9, 2013

The hotel is lovely,spotless room , comfy bed.plenty of things to do around the casino. Would advise to put your car in undercover parking or valet rather than on the normal car park. The atrium is a lovely place to have dinner for special occasions . Overall great place to stay .

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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453 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 9, 2013 via mobile

Just spent a weekend in Perth at the Promenade. Interesting to find the sign on the back of the door with the Holiday Inn logo still in place. It's definitely not up to the standard of the crown promenade in Melbourne and very much a Holiday Inn still. Service was good, but the room was vary basic for the price. Next time I would stay closer to the city or in Fremantle, where I could get similar or better accommodation closer to more atmosphere. I suppose if your goal was to hit the casino scene then promenade would be the place to be on a budget, but if your wanting the Perth atmosphere, don't stay here.

Stayed April 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 1, 2013
Dear Brian G,

Thank you very much for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

We do have plans for the Crown Promenade in the future which I am sure you will enjoy, and pleasing to read that the service you received was pleasing.

We are a 10 minute walk from the CBD where you can enjoy the Perth atmosphere, or stay at the resort where you can enjoy all the entertainment well after midnight at the weekends.

Once again thank you for your feedback and we look forward to welcoming you back to Crown Perth soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
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WESTERN AUSTRALIA
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 9, 2013

Stayed overnight for a special occasion and found this hotel very nice. The check in and valet parking were both very good.Our room was a little small but adequate and was clean and modern.The day spa at the crown was lovely and would use again.We also had the buffet breakfast the next morning which was convenient .The only negative I would give is that I could hear music from the night club at 1am and that kept me awake . I guess that is to be expected when you are so close to the enterainment.

Room Tip: Would ask for a room that does not overlook night club/bars
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 1, 2013
Dear Cindi95,

Thank you very much for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

Thank you for choosing Crown Resort to spend your special occasion with, Isika is a lovely treat to spend the afternoon, the treatments and massages are delightfully relaxing, excellent choice I might say.

Once again thank you for your feedback and we look forward to welcoming you back to Crown Perth soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 9, 2013

Stayed here in March 2013. The rooms and bathrooms are definitely smaller and not as well furnished or appointed as the nearby Crown Metropol however it is considerably cheaper so it evens out. Great breakfast, excellent service. Would recommend to others. If you are looking for all the bells and whistles, go to the Metropol otherwise the Promenade is still better than 90% of all hotels in Perth, and its service is faultless as you would expect from a Crown establishment.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 1, 2013
Dear RoundyAU,

Thank you very much for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

Lovely to read that enjoyed your stay with us and that the service was faultless; your feedback will be passed on to the team, whilst not necessary, it is pleasing to receive affirmation of the hard work we deliver in making each guest stay and experience.

Once again thank you for your feedback and we look forward to welcoming you back to Crown Perth soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

Crown Promenade was the old Holiday Inn, and have stayed there before.

Front reception staff attitude has improved greatly now that it is under the Crown banner, but rooms are the same and food is the same. The only thing that seems to have changed is the prices, but I guess that's Perth.

Crown knows that choice in Perth is limited, pricing is excessive and that won't change any time soon. Now that you have changed the name, please add something else to make it feel like a Crown Property and perhaps drop the Packer promotional material in the rooms.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iluka, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2013

This is a good standard hotel, we stayed in a standard queen room which aren't large but roomy enough and are clean and comfortable. We stayed on 5th and 6th April (our 2nd stay here - after getting a great deal on Wotif). Situated in the Crown Casino complex there are numerous restaurants, bars (and of course the casino) right outside the hotel and relatively easy driving to Perth CBD, Perth tourist spots and the airports. We have already booked our next stay!!

Room Tip: Higher levels may be quieter - we stayed on level 7 and had no issues with noise.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caureen M, General Manager at Crown Promenade Perth, responded to this review, May 1, 2013
Dear Scouser57,

Thank you very much for taking the time to write a review on TripAdvisor on your recent experience at Crown Promenade Perth.

Delighted to hear that you enjoyed your stay with here at Crown Promenade, and you have booked to come back.

Once again thank you for your feedback and we look forward to welcoming you back to Crown Perth on your return.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 8, 2013

I was glad to see I was booked into the Crown. What I didn't realise was that the Crown Promenade was hardly the "Crown" experience I was expecting. It started when I arrived and was totally ignored by the concierge and the check-in staff. Eventually a Manager came out from the back room and was really helpfull, so I wrote it off as an abberation.
I thought the Gym was really good - as was the pool. The room was "ok" but that was the end of it. The breakfast was aweful, and the coffee we ordered took 35 minutes to arrive - despite there being only like 3 other people in the whole place. Not sure what could take so long - did they have to roast the beans? Anyway, after that wait it was undrinkable it was so bad, so that's an hour of my life I won't get back.
Then later at night, the hotel seemed to get a steady parade of low class prostitues arrive by taxi. Now I understand why every second room had an empty champagne bottle out by the front door for collection. I'm guessing it's the cheapest of the crown hotels to stay in. I'll avoid it in the future.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Promenade Perth

Address: Bolton Avenue & Great Eastern Highway, Burswood, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Burswood
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Burswood
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crown Promenade Perth 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
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Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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