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“The best possible for this type of hotel” 5 of 5 stars
Review of BEST WESTERN PLUS Coldwater Hotel

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BEST WESTERN PLUS Coldwater Hotel
3.0 of 5 Motel   |   630 E. Chicago Street, Coldwater, MI 49036 (Formerly Holiday Inn Express Coldwater)   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #1 of 6 Hotels in Coldwater
Certificate of Excellence 2014
Bolton, United Kingdom
Top Contributor
208 reviews 208 reviews
48 hotel reviews
Reviews in 59 cities Reviews in 59 cities
90 helpful votes 90 helpful votes
“The best possible for this type of hotel”
5 of 5 stars Reviewed 3 days ago NEW

This type of hotel is never going to be a 5 star rated hotel because of it's location and the market it caters for (There are never going to be bell boys and concierges). However this hotel operates at the highest standard within it's class. There is obviously a very intelligent manager operating in the hotel and the staff follow their ethos precisely. The check-in was quick a straight to the point. Our room had a jacuzzi, but I would suspect that is because we paid for that class of room. Nevertheless it was very refreshing to get back to the hotel after a hard day of walking and working and be able to relax in a jacuzzi. The decor was great and most of the fitting were modern. The TV worked well which believe me is not so common in hotels we visit. Ok the more intelligent stuff. There is a note left on the pads greeting you and wishing you a happy stay. There is more towels than we needed. Ok we didn't use them all most days but sometimes used more on other days. Four paper cups acknowledging the fact that some people have more than one drink per day (It's amazing how many hotels only give two cups and sometimes even only one cup to share between two people). Ok again we didn't use all four cups every day, but they were there to save us having to get dressed and phone or walk to reception. A note on the bathroom sink to say phone us if you need a toothbrush, razor etc (again we didn't use this service but it's good to see they are thinking). Home made cookies on the reception desk. Staff that greet you pleasantly and stop to chat when they have time. Immaculately clean room. There will be a swimming pool when the builders have finished. Ice machine, drinks machine and food vending machine in the corridor. A gym which we didn't use but if we had time maybe. A business centre with printer and computers. Leaflets with maps and tourist attractions. The breakfast is in the reception area is a lot like the Ibis style of hotels (a buffet with some hot pre-cooked items). However they far exceeded the Ibis brand with their quality. They had two waffle machines where you could cook your own waffles easily, you pour the mix on, shut the hot plate, spin it and wait for it to beep. There were lots of other items, the usual, like juices, cereals, toast, then the un-usual like eggy bread, bagels. A very pleasant breakfast experience, ok again it wasn't a five star hotel where you get served and sat at a posh table, but it was clean, comfortable and relaxed. The only real negatives are that it isn't very well signposted, it is essentially hidden behind a KFC and Taco Bell. But when you want dinner that is very handy, there are over a dozen places in walking distance to eat fast food or restaurant style. The hotel doesn't do dinner! The corridors and floor boards are very noisy, but that is quite frequent in a lot of hotels we visit. Overall though the best in it's class.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, yesterday
Wow! What a review! Thank you so much! It is wonderful to hear that you enjoyed all the amenities this hotel had to offer. I am glad that after a long day you were able to enjoy your jacuzzi. The simple touch of our housekeeping staff leaving notes for our guests is just one way to make you feel at home. We have an amazing team here and we will continue to deliver outstanding guest service! If you are ever in the area again we would love for to come back and stay with us again!
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117 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
5 of 5 stars Reviewed 1 week ago

Everything about the hotel was great - staff was very nice and the cleaning people really care about how things look and want to make sure your stay is really good. Food was good for breakfast. Quiet atmosphere, good night sleep! Make sure you don't miss the little road just before Taco Bell or you will miss finding this little gem.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, 1 week ago
Thank you for writing such a great review! It's wonderful to hear that the staff was very friendly and that you could see how much the housekeeping staff cares about the cleanliness of the rooms and the hotel in general. I am happy that you enjoyed breakfast and had a fantastic night sleep. We hope to see you again in the future!
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Taylor, Michigan, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our group bowled in the MI Women's State Tournament in Battle Creek this weekend. Once again I enjoyed my stay. Thank you for putting up with me and my friends this weekend. Kelsey made sure that my group had rooms in the same area, she was so helpful! Didn't see Casey this weekend, but she took care of our original reservations. Billie always makes sure that things are perfect, and she's always ready to help with a smile on her face - she is one of the main reasons that I booked our rooms with Best Western Coldwater instead of staying in Battle Creek. Cheryl does such a wonderful job with breakfast - she keeps the food fresh & hot. Does she ever stop cleaning?? Everyone kept commenting about how clean the hotel is, another reason staying with you was worth the extra travel time. Can't wait to visit you again!

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, 2 weeks ago
Thank you so much for your fantastic review! We are so happy you stayed with us! It was a delight having you back and all your friends! I am glad Casey was able to help arrange your stay. From what I heard from Billie and Kelsey it sounded like you had a wonderful time! It's nice to hear that you found the hotel to be clean and breakfast good. Cheryl does do an amazing job! We can wait to have you back again!
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1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I have traveled extensively this past few months. We have had the opportunity to visit many brands of hotel chains...very disappointing! BUT, our stay at the Best Western in Coldwater was a awesome change! What a beautiful hotel! The rooms were wonderful! Clean, beautifully decorated, and very comfortable! The staff was outstanding! The manager, Judy, was so professional and accommodating, helping us feel so welcome. I would highly recommend this hotel! Very nice!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, 2 weeks ago
Thank you for you fantastic review! I am happy to hear that you found the hotel to be clean, comfortable and nicely decorated! It's always great to know that the staff does an outstanding job! We hope you will come back and stay with us again!
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surprise, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff at the Coldwater Mich facility is wonderful. Very friendly, informative and very attentative. The rooms are very clean and the hot breakfast service is the right start to get a person ready for the day. Kudos to the entire staff, a Job well done.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, 2 weeks ago
Thank you for writing such a wonderful review! I am happy to hear that you found the staff to be friendly and helpful. It's great you found your room to be clean and breakfast to be the prefect start to your day. We strive every day to make our guests feel at home! We hope you will come back and stay with us again!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 8, 2015

As a robot tech, I have the opportunity to travel the United States and stay in a multitude of hotels throughout our great nation. I have yet to stay in a hotel that even remotely compares to the Best Western Plus in Coldwater. The rooms are very nice and clean and the breakfast is decent, but the hospitality and atmosphere that the hotel staff give forth is beyond compare. When i leave for work in the morning Kelsey is there to bid me a great day, when i return from work, Corina is there to greet me with a smile and a warm welcome. Billie, in the evenings, is always available and eager to make my stay smooth and comfortable. I can actually say that i feel at home the moment i enter the front doors of this hotel! Kudos to the management! You have a spectacular team!

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, March 9, 2015
Wow! Thank you so much for you fantastic review! It's nice to hear you find the hotel to be nice and clean. But the best thing to hear is that you feel at home as soon as you walk in the door. I am delighted to know that Kelsey, Corina and Billie go above and beyond to make you feel welcomed. I am happy that you chose to stay with us while in Coldwater. We hope to see you again soon!
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Granger, IN
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 2, 2015

We stay here about twice a year and each time the room has been clean and the staff friendly. The breakfast is good but nothing special. The only negative is that the sign marking the entrance is hard to see- too small.

  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Judith K, General Manager at BEST WESTERN PLUS Coldwater Hotel, responded to this review, March 3, 2015
Thank you for writing a review. We are happy you choose to stay with us when you are in the area. It's nice to hear that you find your room to be clean and the staff friendly each time you stay. I know our sign is quite small at the entrance and we are working on correcting this. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Coldwater Hotel

Address: 630 E. Chicago Street, Coldwater, MI 49036 (Formerly Holiday Inn Express Coldwater)
Phone Number:
Location: United States > Michigan > Branch County > Coldwater
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Coldwater
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Coldwater Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
Welcome to the Newly Renovated Best Western Plus Coldwater Hotel! We now feature free high-speed wireless Internet service throughout the hotel! The Best Western Plus Coldwater Hotel is located off Interstate 69 at exit 13. We are centrally located to ConAgra Foods, Asama of Coldwater, Tennaco and Hillsdale College. You'll be only minutes from the Prime Outlet Mall, Michigan International Speedway, antique shops, and a multitude of golf courses . We offer 79 well appointed guest rooms designed for the business and leisure traveler, as well as an indoor heated pool, hot tub, state of the art fitness center and guest laundry. We are perfect for families and business travelers. Come sit next to our fireplace and feel the comforts of home while we pamper you at the Best Western Plus Coldwater Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Coldwater Hotel Coldwater
Holiday Inn Coldwater
Coldwater Holiday Inn

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