I would give this hotel 9 stars if I could! I have high standards when staying in a hotel and this place met them all!
The staff were outstanding and friendly, the entire hotel was immaculate! There hotel was so very, very clean - all 3 days we were there - spotless.
The room was large, very comfortable, great bedding, comfortable beds, great internet connection, etc. And very, very clean!
I would have enjoyed staying here longer and must say it was the BEST hotel I have ever stayed in!!!!
As truly wonderful and totally awesome as this place was, there are a couple of things that if done -this place would be 10 stars!
First, the pool is ice cold, unfortunately, so we only swam 5 minutes the first night. But the pool area is very large and the pool has a build in whirlpool - very nice.
Second, no frig or microwaves in the rooms. That is usually not a problem for us because we will just use the microwave in the lobby or breakfast area. However, there wasn't one there either! I have never heard of a hotel not having an available microwave.
But this is another area the staff were shining stars! The first night, clerk Rachel very cheerfully cooked our food in the microwave in the staff area behind the front desk wall. She even supplied us with silverware packets without us even asking - how nice of her!
Rachel also helped us by using the front desk computer to print off a webpage for us since the guest printer wasn't working.
I am still so impressed about how they did all these little extras for us and never once made us feel like we were an inconvience but they were so joyful to help out - like it was their pleasure to serve us. Amazing!
The second night, clerk Candance, also cooked for us in the staff microwave and was happy and cheerful just like Rachel. A truly incredible staff!
The third day, the manager Bonnie cooked for us and was just as happy and cheerful about it as her staff had been. She even graciously took our family photo infront of their gorgeous Christmas tree in the lobby when we asked since we were there on Christmas Day!
It was an increadible stay! There was also another wonderful lady working there but I didn't get her name -she worked in the breakfast area and also as a housekeeper. She acted like it was a pleasure and honor to clean our room, she made a special trip to bring us extra lotion we needed, and was a great compainion to chat with in the morning breakfast area.
The staff and cleanliness truly made all the difference for us. It was an amazing stay and I would be honored to stay here again.