We stayed in Cadillac for two nights for a wedding. We had our infant with us, so we book a King suite. This room came with a King bed, small kitchen area with a microwave and fridge and a sofa bed. There is a wall that divides the kitchen area from the bed, but not a door like many suites we have stayed in. (So once your child goes to bed, you can watch tv and make a little bit of noise)
The staff was very friendly at check-in and there was a crib in our room as we had asked.
However, upon entering the room, it stunk like cigarette smoke. I quickly called down to the front desk and told them we ordered a non-smoking room. Their reply was that all the rooms are non-smoking. When I asked what they could do their reply was "nothing, the hotel is booked and we have no other rooms for you. But we can bring up an ionizer to help with the smell." So they brought up, an ionizer, which is a fancy word for a machine that is very loud and blows out some air, but doesn't help with the smell at all. I will say that the staff was apologetic for the condition of our room, but made no effort (other than the loud machine) to make our stay pleasant. No follow up effort was made to see if the ionizer helped (it didn't) and no manager asked to see how they could make our stay better.
In addition, the smoke smell just made everything feel dirty in the room.
The crib was awful. Every time our baby moved it creaked so loud and it woke him up a few times. The mattress was a joke -- I would have been better off bringing our pack n play.
I concur with other reviews -- the king bed was not comfortable.
The breakfast was gross. Powdered eggs, hockey puck sausages, stale bagels, and coffee. I ate a banana and yogurt. We went out to breakfast the following morning.
The pool area was clean, but the pool was a bit over chlorinated.
I expected a bit more for a hotel that seems newer. The quality of the room is not reflected in the price. (way overpriced!!!) I don't foresee myself having to go to Cadillac again anytime soon, but I hope there are better options if I do find myself needing a place to stay.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Cadillac is an exceptional hotel from it's beautiful decor, to it's outstanding level of service, you have made the right choice with this hotel. Conveniently located in Cadillac at exit #177 off US 131. Conveniently located near many nationally recognized restaurants, shopping centers, golf courses, ski slopes, snowmobile trails and much more. Inside you will find spacious guest rooms all equipped with hairdryers, irons and boards, coffee/tea makers and remote control TV with many cable and premium stations. 2 phones with 2 lines and data ports. Our suites include microwaves, refrigerators, and comfortable lounging area. If you have the time. . . we have a lot to offer. Visit our recreational center with a large indoor pool, whirlpool, and fitness center. We pride ourselves as being Cadillac's finest and newest hotel. Don't forget to join us in the morning for your free deluxe continental breakfast. The question isn't where to stay, it's when can we expect you! ... more less
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- Also Known As:
- Holiday Inn Express Cadillac Hotel Cadillac
- Holiday Inn Cadillac
- Cadillac Holiday Inn