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“Staff was nice, but the room was not.” 2 of 5 stars
Review of Holiday Inn Express Cadillac

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Holiday Inn Express Cadillac
2.5 of 5 Hotel   |   7642 South US 131, Cadillac, MI 49601   |  
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Ranked #5 of 14 Hotels in Cadillac
Certificate of Excellence
Royal Oak, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Staff was nice, but the room was not.”
2 of 5 stars Reviewed August 20, 2012

We stayed in Cadillac for two nights for a wedding. We had our infant with us, so we book a King suite. This room came with a King bed, small kitchen area with a microwave and fridge and a sofa bed. There is a wall that divides the kitchen area from the bed, but not a door like many suites we have stayed in. (So once your child goes to bed, you can watch tv and make a little bit of noise)

The staff was very friendly at check-in and there was a crib in our room as we had asked.

However, upon entering the room, it stunk like cigarette smoke. I quickly called down to the front desk and told them we ordered a non-smoking room. Their reply was that all the rooms are non-smoking. When I asked what they could do their reply was "nothing, the hotel is booked and we have no other rooms for you. But we can bring up an ionizer to help with the smell." So they brought up, an ionizer, which is a fancy word for a machine that is very loud and blows out some air, but doesn't help with the smell at all. I will say that the staff was apologetic for the condition of our room, but made no effort (other than the loud machine) to make our stay pleasant. No follow up effort was made to see if the ionizer helped (it didn't) and no manager asked to see how they could make our stay better.

In addition, the smoke smell just made everything feel dirty in the room.

The crib was awful. Every time our baby moved it creaked so loud and it woke him up a few times. The mattress was a joke -- I would have been better off bringing our pack n play.

I concur with other reviews -- the king bed was not comfortable.

The breakfast was gross. Powdered eggs, hockey puck sausages, stale bagels, and coffee. I ate a banana and yogurt. We went out to breakfast the following morning.

The pool area was clean, but the pool was a bit over chlorinated.

I expected a bit more for a hotel that seems newer. The quality of the room is not reflected in the price. (way overpriced!!!) I don't foresee myself having to go to Cadillac again anytime soon, but I hope there are better options if I do find myself needing a place to stay.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    25
    31
    11
    5
    3
See reviews for
29
19
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Indiana
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 16, 2012

We stayed at the Holiday Inn Express in Cadillac for 2 nights (Aug 10-11). It was very clean, and we liked the numerous pillows, labelled firm or soft. The beds were rather hard. We just had a regular room with 2 queen beds. For the price, I think that a microwave and mini fridge would have been nice. As we decided on a last minute trip, this was the only hotel available. One of my children went in the pool. She liked it, no complaints. The pool area seemed clean to me. The breakfast was fine. We did have cinnamon rolls available. There was a pancake machine, you press a button, and 2 pancakes roll out, one at a time. This was a big hit, due to the novelty. There were no waffle makers, and no microwave in the breakfast area. In the room itself we received a shampoo and conditioner, but no hand lotion. Also, we had only 3 towels, but if you ask at the front desk, you can get as many as you need. I think in a room that holds up to 4 people, they could give you 4 towels to begin with. In case anyone was wondering about the Comfort Inn, we passed by it on our way into town and it appears to be closed at this time. It looked like there were some renovations going on. So, overall, it was a good, clean hotel, it seemed safe, but it was a bit expensive for what you get. I do think that they could give every room a microwave and fridge, there seemed to be space in our room. Also, the hotel was very quiet, there was no real noise at night, but maybe we were just lucky. We were in room 317, facing the back of the hotel.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington Hills, Michigan
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 13, 2012

Husband and I spent two nights first weekend in August. We had a king suite which had ample room, sofa, small refrigerator, microwave, table, two chairs, kitchen sink and countertop. I cannot express how much I hated the bed. It had zero support.(I had the same experience with the bed at the Holiday Inn Express, Vermillion OH.) The staff was very friendly and the breakfast was acceptable. I would probably stay again but only because there is no where better to stay in Cadillac, MI .

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 9, 2012

Hotel is conveniently located off the highway -- appears fairly new and clean. Staff is pleasant and accomodating. Bed was not as comfortable as I would have hoped; bathroom was large and had lots of counter space. Did not use pool, but it was clean and open until 11 pm. Breakfast was adequate, but there was a sign stating the UNavailability of cinnamon rolls -- apparently they have been unavailable for quite some time, as the sign was not new (maybe management should substitute with something else???). Also, there was another sign of apology for UNavailability of something else -- waffles, maybe -- due to broken machine. Again, sign looked like it was there for awhile. Prefer other hotel chains to the Holiday Inn, but this place was adequate for a one night stay.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed August 1, 2012

There just aren't that many places to stay in Cadillac, Michigan but the Holiday Inn Express is one of the better ones. This is a bare bones place--- but it's clean and the staff is very friendly.
We stayed just one night en route to a summer camp. It did seem like many of the guests were doing the same thing--staying on their way to or from someplace else but not staying just to spend some extended time in Cadillac. The restaurant choices are also very slim so we ended up stopping at the nearby Glen's Grocery Store and bringing food back to our room.
The hotel does have a laundry room available to guests. I wish we'd see more of that at other hotels around the country!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 25, 2012

Found charge on our credit card of $437.07, hotel claims we had a pet in our room, trying to resolve this since July 17th. Difficulty getting management to answer calls, difficulty finding manager available. Corporate Holiday Inn not been helpful with charge. Still waiting for pictures of pet hair in the room, WE DID NOT bring an animal with us, we checked in early evening came through front door, checked out early morning through front door. Unbelievable!

Stayed July 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cadillac, responded to this review, August 8, 2012
Dear Roxi S,

I certainly appreciate you taking the time to bring this matter to our attention. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Missouri
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 21, 2012

Stayed on the 4th of July celebration weekend, on our way to the Cherry Festival. The price was much lower than Traverse City motels. The room was comfortable and clean, and convenient to the highway while still quiet. The AC was cool and quiet, even with record high daytime temps. Kids enjoyed the pool & hot tub. The breakfast was standard Holiday Inn Express buffet. A good overnight stay!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cadillac

Address: 7642 South US 131, Cadillac, MI 49601
Phone Number:
Location: United States > Michigan > Cadillac
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Cadillac
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cadillac 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Cadillac is an exceptional hotel from it's beautiful decor, to it's outstanding level of service, you have made the right choice with this hotel. Conveniently located in Cadillac at exit #177 off US 131. Conveniently located near many nationally recognized restaurants, shopping centers, golf courses, ski slopes, snowmobile trails and much more. Inside you will find spacious guest rooms all equipped with hairdryers, irons and boards, coffee/tea makers and remote control TV with many cable and premium stations. 2 phones with 2 lines and data ports. Our suites include microwaves, refrigerators, and comfortable lounging area. If you have the time. . . we have a lot to offer. Visit our recreational center with a large indoor pool, whirlpool, and fitness center. We pride ourselves as being Cadillac's finest and newest hotel. Don't forget to join us in the morning for your free deluxe continental breakfast. The question isn't where to stay, it's when can we expect you! ... more   less 
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Also Known As:
Holiday Inn Express Cadillac Hotel Cadillac
Holiday Inn Cadillac
Cadillac Holiday Inn

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