Overall the hotel is nice, the breakfast was good but it is difficult to overlook those things when money is taken from your rooms. We were in town for the AAU Jr. Olympics and stayed at this property for a week. The first comment made to my husband by the front desk person was "where did all these black people come from"! We were told that they would go for months without seeing a person of color. We booked through Hotwire so we could not move to another property. We noticed the money missing initially from one of the coach's room. We immediately notified the front desk.
Kristin at the front desk is in need of customer service training and a major attitude adjustment. She was less then accommodating. After much persistence she contacted the general manager who basically said there was nothing he could do. After much persistence from my husband he agreed to a partial refund on our card that was used to book the room. I would expect the manager to immediately offer some sort of compensation when we had 4 rooms booked for a week. Also the money was taken out of my children's wallets. My one daughter's wallet never left the room because she was running at the meet.
The maids prop your room open and leave the area to go clean other rooms. I will never stay her again and would not recommend anyone else staying.
- Official Description (provided by the hotel):
- Discover all that downtown Brighton has to offer at the convenient, comfortable Holiday Inn Express Hotel and Suites. You are at the heart of everything: shopping, dining, entertainment, and the arts. You are within a short distance of the Green Oaks Village Place Mall, University of Michigan, Michigan State University, and a number of local golf courses. Getting here is fast and convenient too! Centrally located between Detroit, Ann Arbor, Flint, and Lansing, we are located just off I-96 inside the Brighton Towne Square Shopping Mall. Whether you're coming to Brighton for business with Delphi, Metris USA, or Carl Zeiss, or just for fun at Kensington Metro Park, your room at the Holiday Inn Express is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as complimentary, high speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. You can take a dip in our pool or just relax in our whirlpool after a fun day of skiing at Mt. Brighton Ski Resort located just a half mile from the hotel. And when it's time to dine you can enjoy a dining adventure at the Stillwater Bar and Grill which has been rated the best restaurant in Livingston County for the past 11 years! The best of Brighton is waiting for you at the Holiday Inn Express Hotel and Suites. ... more less
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- Also Known As:
- Holiday Inn Express Brighton, Mi Hotel Brighton
- Holiday Inn Brighton
- Brighton Holiday Inn