Overall the hotel is nice, the breakfast was good but it is difficult to overlook those things when money is taken from your rooms. We were in town for the AAU Jr. Olympics and stayed at this property for a week. The first comment made to my husband by the front desk person was "where did all these black people come from"! We were told that they would go for months without seeing a person of color. We booked through Hotwire so we could not move to another property. We noticed the money missing initially from one of the coach's room. We immediately notified the front desk.
Kristin at the front desk is in need of customer service training and a major attitude adjustment. She was less then accommodating. After much persistence she contacted the general manager who basically said there was nothing he could do. After much persistence from my husband he agreed to a partial refund on our card that was used to book the room. I would expect the manager to immediately offer some sort of compensation when we had 4 rooms booked for a week. Also the money was taken out of my children's wallets. My one daughter's wallet never left the room because she was running at the meet.
The maids prop your room open and leave the area to go clean other rooms. I will never stay her again and would not recommend anyone else staying.