I was looking forward to this restaurant opening for a long time. I've eaten at the other 4 restaurants owned by Bill Roberts (Beverly Hills Grille, Streetside, Towne Tavern and Roadside) and have had wonderful service and meals. We have been there twice now and have been disappointed. The first time we took my sister-in-law and raved to her about these restaurants and promised her a good meal. Long story short, a screw fell out of my burger as I picked it up! The staff was very apologetic and, needless to say, all of our meals were taken care of. Still, it put a damper on the evening.
Last night we thought we'd give it another go. It was crowded (as expected) and was told there would be a 35-40 minute wait. They do not take reservations and it's first come, first served. No problem. Got a drink at the bar and since it was so crowded, we stood at the far end, out of the way. After 40 minutes, I went back up to the hostess stand to see where we were on the list. She said there were a few people before us but quite a few tables were getting ready to leave. I said "Fine. I'll get another glass of wine and will be at the far end of the bar." Things started to clear out and after about 20 more minutes my husband went up to ask how much longer. The hostess said she couldn't find us so she crossed us off the list! I had kept an eye out for her and never saw her come down to the far end of the bar! I would expect someone working for a well respected restaurant to try a little harder to find a patron who had just checked a few minutes prior and knew we were still there.
Our waitress was great! Very attentive and went out of her way to serve us. I ordered the fish tacos (not brave enough to try the burger again). The fish was dried out and not all that wonderful-normally the fish is cooked to perfection at this group of restaurants. My husband had the burger and said it was great and he didn't find any screws!
I was hoping for a great experience and it came up short. Don't know if I'm brave enough to give it a third try. I'm only giving it average for service because our server was excellent but the hostess was terrible.
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