This is a review especially dedicated to Mr James No last name. Apparently this person is dealing with customer service and so on. If you are staying at this hotel, you have to make sure you have record/ proof of all your belonging. Otherwise, they may disappear and the hotel won't compensate you at all. Maybe there are so many celebrities living here and they don't care about little missing articles? Or regular joe like you and me doesn't deserve any customer care? I had to stay in this hotel 2-3 nights/ week for almost a month ( fortunately, i could convince my boss to switch me to another hotel for the next 3 months). During my last week's stay, I had my dogs with me since this hotel is pet friendly. Needless to say I had to pay that $ 150 one time cleaning charge and $ 5 tips for house keeping, which actually worth it. The room they gave me Room # 322 was definitely a pet friendly room because it smelled like dogs. I didn't complain to the hotel because I understood the dog smell thing. I am a dog owner, I know sometimes dogs may have " accidents". The first 3 days stay was peaceful and lovely. On the 4th day ( a Saturday), I left my room before the noon and left the room for house keeping. I had a bag of laundry in the hotel's laundry bag and has the laundry slip in it. I was going to take it to the front desk, however, the house keeper showed up and my dogs were in the need of leaving the room asap. So I left the laundry bag with the house keeper. When I came back, the room was cleaned roughly, the laundry bag was gone. So I thought the house keeper took it to the laundry. Two days later, my laundry didn't show up . I called the hotel front desk. They sent the housekeeping manager to me and said they would investigate. However,I was out of clean cloths, the hotel tried to offer a $ 150 compensation. It was more than ridiculous. I didn't have super expensive clothes in the laundry bag, but they are more than $ 150. Two sets of yoga clothing ( lulu-lemon) , and three t-shirts, underwear, and so on. A total value about $ 400-450. Before I checked out, I told the hotel staff that if they need more time to determine the location of my laundry, I would be back in a week and we will go from there. So today, I was on my way driving to the hotel, Mr James No last name called me on behave of the hotel GM. Told me literally that they don't recognize the existence of my laundry, and they never had problem like this in the past 15 years. So my laundry was fictional. And BY THE WAY, the room I stayed with my dogs, were smelly so they couldn't rent it for a week , may need to replace the carpet. What is the context of these 2 things? Now I realized that I SHOULD have complained about the room odor instead of being understandable?!!!! And he offered NO compensation of my missing laundry because they have NO record of the existence of my laundry. But I have record of the existence of my belonging?!!! Maybe I should have locked my laundry in the safe?! That is just so outrages ! I wish he could have called me the day before my trip, so I could have booked other hotel in advance instead of being insulted by staying in townsend hotel again. Anyways, what can I do? I can't get any compensation for their misconduct. Well guess only thing I could do was stop contributing to their revenue. This is such a shame, I guess all these celebrities ' visiting made this hotel snobbish and forgot it is a hotel for the general public. They probably forgot as consumer we have our rights. Maybe our rights is so inappreciable comparing to the fame/ wealth of celebrities. I am not sure that GM is fictional or not,that person had NO time to deal with me at all. I won't recommend this hotel to any of my friends/ colleagues. There are other hotels, maybe a few miles away from Birmingham, but they won't take your business for granted.
Anyways, beautiful yet old hotel. Front desk staff are nice. Rugby grill is delightful .
- Official Description (provided by the hotel):
- The Townsend Hotel is a gem of European elegance, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham.Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious beds & linens, marble bathrooms, & the calm & privacy of a quiet suburban location. Our staff welcomes you with exceptional courtesy, a desire to serve, & genuine hospitality. ... more less
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- Also Known As:
- Townsend Hotel Birmingham