We stayed there for one evening while celebrating our wedding anniversary. For the upscale town of Birmingham and considering the prestigious recognition the hotel has received I admit I did expect a bit more. Don’t get me wrong, the hotel is situated in the heart of Birmingham with close proximity to all that the town has to offer, the staff was very polite, the bathroom was a nice size, the room seemed very clean, and room service was great. However, I expected the rooms to be a bit more opulent with perhaps more décor on the walls, crown modeling, etc.
The good: Valet was prompt and courteous. Reception staff was quick and polite. The mattress is comfortable. We ordered room service for breakfast. The food was very prompt and absolutely delicious. My husband and I would return just to have the tasty breakfast again.
The bad: As stated the bed was comfortable however the pillows were horrible. Of the six on the bed four were decorative and the two remaining were very uncomfortable. They felt like down feathered pillows however the feather count had to be extremely low because your head would simply sink in them providing zero support. There was one alternative pillow in the closet that was slightly better. Considering the hotel’s prestigious ranking I would have expected better quality pillows or a pillow selection as we have experienced from other hotels of similar stature.
Also as stated earlier, we were there celebrating our wedding anniversary. My husband had called earlier in the day to request chocolate covered strawberries be delivered to our room after we returned from dinner. The strawberries never arrived; which was a disappointment.
Overall though the quality of the hotel is good.
- Official Description (provided by the hotel):
- The Townsend Hotel is a gem of European elegance, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham.Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious beds & linens, marble bathrooms, & the calm & privacy of a quiet suburban location. Our staff welcomes you with exceptional courtesy, a desire to serve, & genuine hospitality. ... more less
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- Also Known As:
- Townsend Hotel Birmingham