Took my family to my hometown for my niece's wedding last week. I made reservation three months ahead of time and received no email confirmation but was charged a deposit for the room. When I called on the way to the hotel that morning, they had no record of my reservation and actually booked me for Feb 19th instead of April 19th. The deposit charged me was actually a one night's charge for both of the rooms I reserved since I did not check in on Feb 19. They promised to reverse the charges. We were able to get a suite and adjoining room for my kids to sleep in with a horrible view overlooking the loading dock. My sister dropped off a welcome present for the kids and when I checked on it after check in later that day, the front desk and concierge said there was nothing for me and that they would investigate and get back to me. Needless to say, no one got back to me. The next day there was a more helpful person at the front desk and was able to find out that the gift did arrive and was put into the wrong room by the Bellman. So that was lost. I am also waiting to see the reversed charges on my credit card as well.
We also found out on the second day that the minibar in our kids' room had a broken lock. Our two year old got into it and actually opened a small bottle of Ketel one vodka not knowing what it was. She did not appear to drink very much because of the taste so we had them empty the minibar. Housekeeping anknowledged that they knew this minibar lock was broken.
The hotel was good in the past and would rate it a 4 out of 5 but it is not very child friendly and the adjacent hall and room noise is quite loud. This hotel would close in a month if they had any quality competition such as a Ritz, Four Seasons, JW MArriott etc.
Much of the staff was were friendly, probably would not go back because of lack of service and amenities for the price.
- Official Description (provided by the hotel):
- The Townsend Hotel is a gem of European elegance, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham.Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious beds & linens, marble bathrooms, & the calm & privacy of a quiet suburban location. Our staff welcomes you with exceptional courtesy, a desire to serve, & genuine hospitality. ... more less
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- Also Known As:
- Townsend Hotel Birmingham