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“Excellant Customer Service -” 5 of 5 stars
Review of Holiday Inn Express Birch Run (Frankenmuth Area)

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Holiday Inn Express Birch Run (Frankenmuth Area)
2.5 of 5 Motel   |   12150 Dixie Hwy., Birch Run, MI 48415   |  
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Ranked #4 of 7 Hotels in Birch Run
Traverse City, Michigan
1 review
“Excellant Customer Service -”
5 of 5 stars Reviewed June 24, 2014

Myself along with a group of 8 friends stayed at the Holiday Inn Express in Birch Run. We could not have made a better choice for a place to stay. The location was very convenient to Frankenmuth and the outlet malls. All of the staff that we spoke with were friendly, professional and polite. The rooms were clean and quiet and spacious. The breakfast bar had a huge variety of breakfast foods that would accommodate anyone's eating plans. We enjoyed use of the pool and hot tub. I would recommend this as the place to stay if you are in the area.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, July 3, 2014
Dear L R,

Thank you for choosing our hotel to stay at with your group of friends. We thank you for your business and for offering such positive feedback. We are pleased to hear that our customer service was excellent! I'm glad to hear your encounter with the staff was friendly, polite, and professional. We strive to exceed expectations each and every day. We hope that if you plan another get-together you will choose our hotel to accommodate you. Thank you from our group to yours.

Kind Regards,
Stephanie
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177 reviews from our community

Traveler rating
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    21
    7
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Vassar, Michigan
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 19, 2014

The rooms were very neat and clean. Especially in places where a person might not normally look. The Suite I had was spacious, decorated as if fit for a queen.
The staff went out of their way to make certain I had all I needed to make this business stay a pleasant one.

Room Tip: Just ask and the staff will see what best can be done.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, July 3, 2014
Dear Kim42780,

Thank you for your most recent stay at our hotel during s business trip. We thank you for your business and for taking your most valuable time to write feedback in regards to your stay. As a leader of the team, it humbles me to know that my team is going above and beyond for our guests and that our guests are well taken care of. We do have an excellent team and we enjoy working together which makes it apparent when we receive reviews, such as your own, from guests who have had a wonderful experience. Your feedback will definitely be shared at the next team meeting. We value your business and feedback as this helps continue our mission and improve where needed. Thank you!

We hope to see you again in the near future. Thank you for choosing the Holiday Inn Express - Birch Run.

Kind Regards,
Stephanie
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Pensacola, Florida
Top Contributor
73 reviews 73 reviews
18 hotel reviews
Reviews in 48 cities Reviews in 48 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed here with a friend on a trip through Michigan. The location was very convenient. It is just off I-75 and close to Frankenmuth, Bronner's Christmas World, and a huge outlet store complex. Meijers (groceries, clothes, etc) is just a little ways across the street. We were on the first floor and never heard anyone upstairs or in the other rooms. The side entrances were nice for loading and the parking was ample. The free breakfast was VERY good--scrambled eggs, bacon, sausages, assorted cereals, yogurt, a machine that makes pancakes, and incredible warm sticky cinnamon buns! The room was large compared to other Holiday Inn Express hotels I have stayed in. It was especially nice to have 2 sinks, microwave, and a refrigerator. I definitely recommend this hotel.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, July 3, 2014
Dear TravelLover59,

Thank you for your business and your most recent stay with us. The team is pleased to hear that you enjoyed your stay and you were able to have a relaxing experience. We are even more happy to hear that the location was perfect for your adventures in the area. Thank you for taking the time to write a review about your stay. We hope to see you again in the near future.

Kind Regards,
Stephanie
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Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 26, 2014

This was our second stay at this hotel. We were on the 2nd floor, middle of the hall, near the elevator. Once you are inside the rooms, they are very quiet as far as hearing TVs or other people talking. What you can hear is the hallway noise, the people talking as they walk down the halls, and kids running down the halls. Again this is passing noise that other people make as they walk to their rooms. There were several groups that knew each other and went back and forth to each other's rooms, and so we heard them talking. But it ended shortly after 10pm, so that's fine. To offset any hotel noise, we always travel with a small desktop fan and once we turned that on for the night, all was well, we heard no noise. The rooms are spacious, and the second sink outside the bathroom helped get everyone out the door on time. The beds and bedding were super comfortable. The pillowslips had the words "hard" or "soft" to eliminate guesswork about which pillow to use. Our room had a microwave and a mini fridge. The pool is large and can be either empty or overcrowded, depending on whatever is going on. This property has a great lobby area with chairs and couches. They offer a large variety of food for breakfast, including yogurt and fresh fruit. The exterior entry doors require key card access after 7pm. This is a great spot for repeat travel to the outlet malls, or stopover on a longer trip.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, July 3, 2014
Dear MMMMFamily,

Thank you for your most recent stay at the Holiday Inn Express in Birch Run. We thank you for taking the time to offer such detailed feedback in regards to your stay. We are pleased to hear that you were not inconvenienced by noise and that the comfort of the room exceeded expectations. Feedback such as your own is valuable to our continual improvement. We hope that if you are in the area again you will choose us to stay with. Thank you!! From our family to yours.

Kind Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Top Contributor
83 reviews 83 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 25, 2014

We have stayed here several times - and we're picky! Location is great right off of I-75, and just outside Frankenmuth. Meijer store just across from hotel (food/clothing/etc). Birch Run Outlets are a half mile away. This hotel has an on-site guest coin laundry facility. Our room with 2 queen beds was $88.79 with taxes, booked prior to travel. This is a good stop-over choice.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, May 31, 2014
Dear Linda B,

Thank you so much for such positive feedback on your most recent stay with us. Thank you for being a loyal customer and continuing business with us. We enjoy your company! We look forward to seeing you again soon.

Kind Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Armada, Michigan, United States
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 23, 2014

Room was clean, bed was comfy, pillows were both soft and firm. Hotel is extremely noisy tho. We were on the first floor (had our dogs with us so was happy about that) and you can hear every step anyone makes on the 2nd floor I swear. Even walking down the hallway. Unfortunately, we had a room full of kids just over us and the parents were across the hallway enjoying company (must have been a couple families) and the kids were running and jumping, and who knows what all, it sounded like a herd of animals seriously! We called and complained and they said they would do something, after 15 minutes I dressed and went to the front desk. They apologized and 2 young men followed me down the hallway and realized I wasn't exagerating so they went up to ask them to quiet down. This was at 11:00 p.m. All was quiet until this morning when they obviously were up and moving about.
Breakfast was good. Plenty to choose from.

Room Tip: Stay on the top floor.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, May 26, 2014
Dear Robin M,

Thank you for your business and most importantly for offering a review in regards to your stay. I apologize that your stay will be remembered for all the wrong reasons. Next time you are in the area please give us another chance to win you over. I am truly sorry about the noise level above you. I would like to As feedback is imperative to our continual improvement, we definitely take feedback such as your own very seriously. On another note, I'm happy to hear that we exceeded expectations when it came to the cleanliness, and comfortableness of the beds.

Kind Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 13, 2014

The room was quite comfortable-especially enjoyed having a second sink outside the bathroom so there was no tie-up time. The beds are firmer than I normally sleep on at home but was still comfortable enough to get a good night's sleep. Choice of firm of soft pillows and they were all good for me!
The only time we heard other people was when the neighbor's across the hall had small children and then it was only when they were in the hallway! Didn't hear kids, tv's or anything else except the occasional door slam when someone didn't realize how easily they'd shut.
The breakfast was fairly good, from what my husband told me-I didn't make it down there. Our room had microwave and frig which is always a plus. Meijer store is just an intersection away and you can find almost any kind of food you want to chill or micro. Good tv, good choice of channels. Pool was really clean-we had hoped to bring the grandkids over to swim but that didn't work out.
Since we were there over Easter, we used the lobby fireplace area to take some great pics of our little grandkids. Made a great backdrop and there was no problem with using the restroom to change their clothing. Very nice looking lobby. Very friendly staff!

Room Tip: We were on third floor about two doors down from elevator and couldn't hear it.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, May 26, 2014
Dear Birdie1410,

Thank you for your most recent stay with us. We are glad to hear that you enjoyed your stay and had the opportunity to utilize our lobby for Easter pictures. Thank you for taking the time to write a review in regards to your stay. We look forward to seeing you in the future and hope all is well.

Kind Regards,
Stephanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Birch Run (Frankenmuth Area)

Address: 12150 Dixie Hwy., Birch Run, MI 48415
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Birch Run (Frankenmuth Area) 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
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Also Known As:
Holiday Inn Express Birch Run (Frankenmuth Area) Hotel Birch Run
Holiday Inn Birch Run
Birch Run Holiday Inn

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