We stay at this hotel several times a year and we would normally get the two room suite but it was just myself and two kids this time so I opted for a two queen room. The woman at the front desk was great when we checked in. Offered me a room on the first floor right by the pool.Which I normally would not take because of hall noise but being this was my first hotel stay alone with my kids I gladly accepted it.
The room was OK. I speak highly of the two room suite but this two queen room was just ok. The beds very worn they sank in when my three year old sat on them and the bathroom was'nt dirty but it was not as clean as I have perviously experienced at this hotel. Under the sink faucet in the bathroom you could see it had not been cleaned,the wall had smudges by the light switch and the handle rail by the shower was rusted.
I would give this stay an average rating overall only because of the room we had on this visit.
I still love this hotel.It has some of the most friendly staff,the pool area has always been clean when we have stayed and the breakfast area is always stocked and clean no matter how many people are there.
Also this stay I was charged $10 over what my bill stated and when my husband called they stated they always do this and it will be returned within ten days. I do not have a problem with this but I feel that I should have been told at check in or on my bill that was placed under the door. Also they have never done this before at this hotel as we stay there on average 5-10 nights per year.
We will continue to stay at this hotel but I will opt for the nicer room instead of just the standard room.
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- Also Known As:
- Holiday Inn Express Birch Run (Frankenmuth Area) Hotel Birch Run
- Holiday Inn Birch Run
- Birch Run Holiday Inn