The worst Best Western I have ever stayed in. 6 of us shared 2 rooms for 2 nights. The front desk service was underwhelming at best. The two girls were more interested in talking to each other about personal issues than greeting and checking us in properly. The rooms were a decent size, but dingy, outdated and musty smelling. They certainly were not up to the cleanliness standards I expect from Best Western. Our rooms were on the second floor, with no elevator. No assisstance was available to help with bags, even after asking. 3 of our group are seniors with mobility problems, but we were refused any kind of accessible rooms. The towels were thin and dingy looking. When we all asked for extra towels, we got 1. Only 1 bar of soap and 1 shampoo, for 3 guests/ per room. Breakfast was another disappointment, as they were "out" of everything early.
This place needs a major renovation. Its like walking into 1975. There are several hotels in the same area that are much nicer for less money!! I routinely stay at Best Westerns when I travel. As a Rewards member I frequently stay at Best Westerns throughout the US AND Canada. This was THE WORST experience I have had with any BW EVER! The discourteousness of the staff, the lack of breakfast items, the insufficient amenities such as soap and towels and general overall cleanliness bring this hotel to a DO NOT STAY RATING. I will be staying elsewhere next time.
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- Also Known As:
- Best Western Of Birch Run / Frankenmuth Hotel Birch Run
- Best Western Birch Run
- Birch Run Best Western