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“Busy Best western” 3 of 5 stars
Review of BEST WESTERN of Birch Run/Frankenmuth

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BEST WESTERN of Birch Run/Frankenmuth
2.5 of 5 Motel   |   9087 Birch Run Road, Birch Run, MI 48415   |  
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Ranked #5 of 7 Hotels in Birch Run
Travers City, United States
1 review
“Busy Best western”
3 of 5 stars Reviewed August 11, 2014

Nice, tired motel. Needs update, but clean and pet friendly. Noise problem with motorcycle that was not rectified. Very close at all major roads but in a aquard location for accessing them. Adjacent resturante closed. Did not eat at motel site but choice of different foods sounded fine. They were helpful in infor about taking care and the needs of our pet. Overall, clean motel that is in need of a makeover to attrack a bette class of customers.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 20, 2014
Dear Guest

Thank you so much for taking your time to share your experience with us on TripAdvisor. We were glad to welcome you and your pet to our hotel and are thankful for comments and concerns about your stay with us. We value all guest comments, positve or negative, so that we can continue to make improvements to our hotel.

We would liuke to welcome you and your pet back, if you are in the area again. Again thank you for you review on your stay at the Best Western.
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456 reviews from our community

Traveler rating
    158
    140
    82
    45
    31
See reviews for
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Any
English first
Piqua, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2014

I booked this hotel at least 6 weeks in advance of my trip for June 27-29. I belong to a business organization which gives small business people opportunity to have rates that are less expensive than normal full cost. When my business associate and I checked in the front desk clerk informed us that we were lodged in another building. That bothered me as we are both females. I asked why and the clerk told me that is where all the ___members stay. My associate and I got to the room which was musty, old, and had a very lumpy bumpy uncomfortable bed. I called and asked to be moved to a different room-hopefully one that was in the main building, but the clerk came and offered us 2 other rooms that were next to the first. They refused to let us come to the newer part as it was for customers who paid the full price. So, if we wished to pay that they could look at a change. We spent one night, I called our business org. and complained and nothing could be done. We left the hotel that morning and checked into Americas Best Value in Birch Run and were much delighted to find it much cleaner, newer and cheaper. SOOOO Dont go to Best western for the pool or the name. IT IS Not worth our time - I wont ever go there again. BAD WAY to run a hotel.

Room Tip: Go to a different hotel.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 of 5 stars Reviewed August 6, 2014

We booked after reading other reviews ot the hotel. We found the room was too cramped for the pack and play we brought for our baby. It looks like an old style hotel, but is very nice. Most rooms are exterior entrance, not interior. Also, just basic cable, so don't expect ESPN or CNN. All staff we dealt with was very friendly and helpful. It served its purpose for the night, but was nothing special.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 10, 2014
Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Front Desk Staff
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415
(989) 624-9395
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Cincinnati, Ohio, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 6, 2014

What a lovely hotel- close to Frankenmuth, and very quiet. The king suite was spacious and clean. A soak in the hot tub and a good night's sleep in the very comfortable bed were just the thing after a long day of sight-seeing and shopping.
The staff were some of the friendliest people we met in Michigan, and we enjoyed a hot breakfast to start our day.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 10, 2014
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.

Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

Thank you again for taking the time to write a review of our Hotel. We hope that we will see you again in the near future. Thank again for your loyalty to the Best Western Brand.

Jessica VanDeMark
Front Office Manager
Best Western of Birch Run
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Michigan
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 5, 2014

I writing this while sitting out in the courtyard in front of our room. We really enjoyed our stay here. Pool and hot tub are nice. The arcade is fun with a good selection of games and the fireside lounge has great food. Good selection of hot and cold foods for breakfast too. Very clean, comfortable and quiet. Cute courtyard and beautiful flowers.

Above all else, the staff here is fantastic. We have only encountered friendly, helpful, bright, cheery people since we got here. Off to have a beer and kick my husband's rear at a game of pool now. Thanks BW :)

Room Tip: Lower courtyard room
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 10, 2014
Dear Guest,

First of all let me say that we hope you did kick your husbands tail at pool. It is always a delight when we hear that our guest have enjoyed so many of the wonderful amenities that we do have to offer. I will be sharing your comments with the entire staff.


Thank you again,

Jessica VanDeMark
Front Office Manager
Best Western of Birch Run
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 5, 2014

Stayed at Best Western Birch Run Aug 2 to Aug 4 .Good value and very clean. Nothing fancy but everything was clean and everyone working there was nice and everything we needed worked The only problem we had was at the breakfast on the second day there was a lack of products there. There was no yogurt there was a lack of muffins and not many egg sandwiches and the only fruit was apples. I would stay here again as the price was right and we like the fact that you can sit out in the courtyard and not be stuck in the hotel when you are at the hotel. I would rate this a 3-1/2 or 4 out of 5

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 10, 2014
Dear Guest,

Thank you for your rating. We here at the Best Western are always delighted to hear when a guest has enjoyed their stay. I am however, a little concerned on the lack of breakfast items that were available to you, we are currently working on improving our breakfast program and hope that you will see the vast improvements we are making during your next visit.

Thank you again for your survey comments.

Jessica VanDeMark
Front Office Manager
Best Western of Birch Run
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Sparta, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 4, 2014

The king suites are spacious, very clean and always well appointed. Bed was very comfortable. The fireplace and hot tub are the added bonuses. It is very close to shopping and Frankenmuth ( a destination of its own). We always stay here when traveling in the area. The staff is very helpful and professional.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, August 10, 2014
Dear Guest,

Thank you so much for taking the time to write such a wonderful review of your most recent stay at the Best Western of Birch Run. We are so pleased to hear that you truly enjoy the Whirlpool Fireplace Suites (we think they are great as well).

We look forward to seeing you again real soon.

Jessica VanDeMark
Front Office Manager
Best Western of Birch Run
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Road, Birch Run, MI 48415
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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