I booked this hotel at least 6 weeks in advance of my trip for June 27-29. I belong to a business organization which gives small business people opportunity to have rates that are less expensive than normal full cost. When my business associate and I checked in the front desk clerk informed us that we were lodged in another building. That bothered me as we are both females. I asked why and the clerk told me that is where all the ___members stay. My associate and I got to the room which was musty, old, and had a very lumpy bumpy uncomfortable bed. I called and asked to be moved to a different room-hopefully one that was in the main building, but the clerk came and offered us 2 other rooms that were next to the first. They refused to let us come to the newer part as it was for customers who paid the full price. So, if we wished to pay that they could look at a change. We spent one night, I called our business org. and complained and nothing could be done. We left the hotel that morning and checked into Americas Best Value in Birch Run and were much delighted to find it much cleaner, newer and cheaper. SOOOO Dont go to Best western for the pool or the name. IT IS Not worth our time - I wont ever go there again. BAD WAY to run a hotel.
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- Also Known As:
- Best Western Of Birch Run / Frankenmuth Hotel Birch Run
- Best Western Birch Run
- Birch Run Best Western