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“DON'T STAY HERE” 1 of 5 stars
Review of BEST WESTERN of Birch Run/Frankenmuth

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BEST WESTERN of Birch Run/Frankenmuth
2.5 of 5 Motel   |   9087 Birch Run Road, Birch Run, MI 48415   |  
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Ranked #5 of 7 Hotels in Birch Run
Warrensburg, Missouri
1 review
“DON'T STAY HERE”
1 of 5 stars Reviewed February 11, 2014

Hotel and staff were nice, but they STOLE 200$ (UNAUTHORIZED CREDIT CARD CHARGE) from me claiming I smoked in my room. I DIDN'T. With these unauthorized and unjustified charges, I guess we have to worry about identity theft when staying at Best Westerns.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, February 17, 2014
While I do understand your frustration concerning your smoking fee, our Hotel does enforce the Michigan State Law of no smoking in our guest rooms.

Each and every guest that stays with us initials the acknowledgement that there is a fee for any guest room that is smoked in.

We do advertise and strictly enforce a smoke free Hotel.
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500 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
Frankenmuth, United States
1 review
4 of 5 stars Reviewed February 10, 2014

Very friendly staff. Willing to out of their way to help you. Very clean rooms. Could use a bit more variety of foods for breakfast. But over all good service. Excellent location for shopping at Brich Run and also to visit Frankenmuth.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, February 13, 2014
We would like to thank you for taking the time to write a complimentary review of our hotel. I am passing on your comments to our staff, knowing that it will serve as an inspiration to them, to encourage them to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the Best Western of BirchRun/Frankenmuth the next time you are in town.

Thank you once again for your kind and wonderful words on the staff memebers that you encountered during your stay. We here at the Best Western want all of our guests to be satisfied with their entire stay, and we did pass along the suggestion for a larger selection of breakfast items to the Breakfast manager. Again thank you for staying with us!
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East Tawas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 30, 2014

The hotel was in the right price range and the location was excellent for the events we were attending. The room was sort of small and the layout was not the greatest. The breakfast area was different as it was right in the hallway that people would walk thru and there really was not enough counter space to set your plate down to get it situated. I prefer when the sitting area is in the same space as the food prep area. Other than that, it was fine for one night.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, February 2, 2014
Thank you for taking the time to write a review of our hotel. We take all our reviews into consideration and I will be passing along your comments to the entire staff here. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town
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Windsor, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 28, 2014

The staff was very friendly and helpful, the rooms were clean and comfortable, the pool and hot tub were a welcome treat after a day of shopping at Birch Run and sight seeing in Frankenmuth. Lots of amenities offered for the price.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, February 2, 2014
Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel and staff. I am passing on your comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

Again, we would like to thank you for your kind words, and we look forward to seeing you the next time you come into town to go shopping and to go sight seeing in Frankenmuth.
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Albion, United States
1 review
4 of 5 stars Reviewed January 26, 2014

The price was exceptional for a suite room with a jacuzzi and fireplace. It made our stay very leisurely and relaxing. We had an issue with the drain plug in the hot tub and the bed wasn't very comfortable but overall the hotel and room was very nice,

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, January 28, 2014
Thank you for taking the time to write such a complimentary review of our hotel. I am pleased to hear that you truly enjoyed your stay in one of our Whirlpool Fireplace Suites. I will be passing on your comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.


Thank you once again for your comments. Glad that you were able to relax. I do apologize for the drain issue with your tub and have forwarded this concern to the proper department.
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Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 21, 2014

The staff was not forth coming with information about the hotel, the pool was cold, the lighting in the pool/hot tub area was too dark, the dressing rooms and surrounding seating areas are creepy (why do you need a window in a change room?). The breakfast was not good and it would have been nice to have take out trays/containers (for those of us that prefer to eat without an audience). Towels in the pool area would have been nice too.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, January 22, 2014
Dear Guest:

I'm concerned about the problems with the room that you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring these matters to my attention.

We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology.

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.


Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.


We look forward to serving you again in the near future.


Sincerely,
Heidi Smith
Bestwestern
Front Desk
Birch Run/Frankenmuth
9087 Birch Run Rd.
Birch Run, Mi 48415
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Windsor, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 20, 2014

The hotel and room was very nice and clean; the staff was wonderful, friendly and helpful. The breakfast was not what we had anticipated and was gross, they served pre-cooked sausage and egg on soggy English muffins. We WILL definitely stay there again but just plan on going out for breakfast.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWBRFrontDesk, Guest Relations Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, January 22, 2014
Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

Thank you once again for your kind and wonderful words on the staff memebers that you encountered during your stay. I would like to apologize for the quality of the breakfast sandwhiches. We here at the Best Western want all of our guests to be satisfied with their entire stay, and we did pass this information on to the Breakfast manager. We do hope to see you and your family soon. And again thank you for staying with us!

Sincerely
BWBR Frontdesk
Heidi Smith
Bestwestern Birch Run/Frankenmuth
9087 E Birch Run , Michigan 48415
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Address: 9087 Birch Run Road, Birch Run, MI 48415
Phone Number:
Location: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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