My mom is handicapped and was having special tests in Grand Rapids last week and the doctor advised us not to travel far, but we could go about an hour or two, but not all the way back home 4 plus hours. So I read the reviews and called this hotel. I explained from the beginning that I needed adjoining rooms and handicapped accessible. When I called back to confirm my reservations and that they were adjoining rooms on 1st floor for handicapped the manager answered - VJ and he said the original guy gave me an upper floor. (P.S. there is no elevator to the 2nd floor). So he fixed it and promised me adjoining rooms on 1st floor so I could take care of my mother. While still in Grand Rapids and getting ready to leave I called the hotel to once again confirm adjoining rooms, the situation, etc. and Jessica said everything was set and the rooms were together. *****2 hours later when I arrived the front desk man named Matt said our rooms were separate and were not adjoining and there was nothing he could do. The next morning apparently Cindy was ready for me at the front desk and barked at me that the people in the room adjoining would not move out as they were staying another day. I asked then why did Jessica tell me the night before that they were still adjoining and she must have lied in order to get me to spend money still at this hotel and Cindy said she did not lie, she just have just mispoken. Well after going back and forth taking care of my mom and kids it was my worst night ever. Also my daughter got bit in bed by one of those pincher bugs and we could see the rubber did not meet to the ground on the door and probably come in under the door so she also did not sleep the rest of the night. The next morning the breakfast would have been great, except we had to wait in line and there was only 1 waffle maker and 50 people trying to eat in a very small area. They should separate their waffle area and drink area, etc or expand. No room there in the eating area for the disabled in motorized scooters to get to the food either. ####2 - The maids kept knocking from 7:00 a.m. on and when we went to the door they said, "Oh we thought you checked out" and we kept telling them no we didnt and they 15 minutes later they would be back - sucks! Guess they really wanted to get rid of us.
- Official Description (provided by the hotel):
- Welcome to the Quality Inn & Suites, a Big Rapids hotel walking distance from Ferris State University Golf enthusiasts will enjoy being close to Katke Golf Course, St. Ives Golf Club, Falcon Head Golf Club and the Tullymore Golf Club, one of the few courses in Michigan to receive a number one rating in the 20-year history of Golf Digest magazine's contest for the best new golf courses. The Muskegon River is just one mile from the hotel and offers outdoor activities like fishing, canoing and tubing. Hunting is available in the surrounding area. Several shops and a variety of restaurants are conveniently located minutes from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Big Rapids
- Big Rapids Quality Inn