I had been trying to get a room at the Baymont in Stevensville, MI which is where I always stay. It is a lovely hotel. But this weekend there was a huge golf tournament, a fishing tournament and a MI Big Brothers/Big Sisters convention in town so the only place left with any room was this Knights Inn. I should have realized why.
I checked in on Thursday, 8/11 and was given room 106. I walked in and immediately noticed how broken down the beds were. I then went into the bathroom and you can see by the picture that I have attached what condition the bathtub was in. The faucet was broken off the tub and the water only came pouring out thru the broken pipe. The bottom of the tub was filthy and rusty and they had attempted to cover it up with white contact paper which was peeling off the bottom of the tub. You can also see that on the picture.
I had to leave for a family function and didn't get back until 10PM. I went right to the front desk and told them of the problem in Room 106. He gave me Room 102 and met me at 106 so he could see the problem.
I went into Room 102 and the bathroom there was OK. I then went to get some ice and you can see by the attached photo that there was black mold dripping down the back of the ice machine. There was also food garbage in the drip tray. Disgusting!!!!! I went back to my room and tried to plug in my cell phone charger and computer only to find out that no outlets in the room or bathroom worked except for the TV outlet and one lamp outlet. I then looked at the wall above the TV and noticed a 3" round brown splatter of something that had been thrown on that wall. I wadded up about 20 pieces of tissue and scraped it off the wall. I believe that it was human fecal matter.
At that point I decided that there was no way I was going to stay at that hotel even though I had no idea where I was going to spend the night. I gathered my things and went straight to the office and demanded a full refund which the clerk did give me without speaking one word to me.
On Aug. 20 I received my VISA bill and discovered that the manager of the Knights Inn re-charged me for both nights. The invoice is $103.66. I have been calling there daily and am always told that Peter, the manager/owner, will call me back that night. It has been over a week now and he has never called me back even though I call him everyday.
I will say that Wyndham Corporate did send me a check for the $103.66. They have been very helpful in assisting me with this matter.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.