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“Good place to stay at!” 4 of 5 stars
Review of Holiday Inn Express Belleville

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Holiday Inn Express Belleville
2.5 of 5 Hotel   |   46194 N I-94 Service Drive, Belleville, MI 48111   |  
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Ranked #1 of 5 hotels in Belleville
New York City, New York
1 review
“Good place to stay at!”
4 of 5 stars Reviewed October 7, 2013

I've always stayed at this location, good rooms, great breakfast, spectacular gym. I've always had such a great experience at this hotel the staff are nice but unfortunately at check in I wasn't recognized as ihg reward member and didn't get an upgrade! also I asked the front desk clerk to help me out with some directions, her answer was I'm not sure!! and didn't bother to look it up or even print it out for me ! I wasn't very happy by that since I was always used to such a great customer service specially by that one staff member I think her name was solange, she always recognized me as ihg reward member and made me feel welcome with a great smile and excellent customer service such an interesting person with great personality and very good knowledge she literally knows the answer to any question you have and the solution to any problem regardless! I haven't seen her around lately I'm hoping she still works there! Cause that place is in need of some quality employees like her! Overall everything thing else was great! Would stay there again.

Room Tip: Don't get a first floor room, great Place to stay at if you need to be close to the airport and...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 5, 2014
Dear John S.,
Thank you for taking the time to give us feedback during your stay at our property. It is always our priority to acknowledge and recongize our IHG Rewards members, given they are very special to us! I apologize for any inconvenience this might have caused you during your stay. Please note that this will certainly be brought to our front desks' attention and that your concerns are very impotant to us. On the other hand, I am pleased to have read that our location, breakfast and gym have been a plus for you. We hope that in the future we can accomodate every request you may have.
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83 people have reviewed this hotel

Traveler rating
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    7
    4
    4
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21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Cleveland, Ohio
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 4, 2013

This is about average for a Holiday Inn Express. Regular rooms and not much else. Average staff, breakfast, TV, internet. Lots of parking. The motel is easy to find, right next to the freeway. It's not likely I will be back.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Belleville, responded to this review, September 21, 2013
Dear Ohiobill2250,

Thank you for taking the time to write your review about our property. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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Clinton Township, Michigan, United States
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 18, 2013

This location is filled with ambience and staff that are ready to make your stay very pleasant. Very comfortable rooms and like many hotels they also offer a complimentary breakfast and newspaper. This location is surrounded by a large selection of eateries to enjoy.

Room Tip: My recommendation is review your choice on line (most places are on the internet) or call ahead and...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 5, 2014
Dear Richard T.,
Thank you so much for taking the time to leave us your feedback. We strive to establish and maintain an enviroment that customers will return to and we hope that it had a positive enough impact to cause a return visit to our property. We are constantly making the effort to increase customer satisfaction and your concerns are greatly appreciated!
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Holland, Michigan
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 6, 2013

The lobby was large and inviting. The breakfast area was not walled off so the large area made a very comfortable setting. Check in was easy and the hotel was clean and welcoming in appearance. For hotels that provide breakfast in the morning, this was about as good as it gets. Everything was fresh and warm and there were plenty of selections. I have stayed in the area number of times and have found Hotels about 7 miles down the road near the airport are generally available at a somewhat more modest price. I would easily stay there again.

About the only thing negative is the parking. There is virtually no parking in the front
Lobby, and one row parking down one side of the hotel. Most of the parking is in the back of the hotel.

Room Tip: If you want to avoid a long walk with your luggage, ask for a room facing the back on the first floo...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 6, 2014
Dear Mauchtu,

Your feedback is an outstanding advantage to us and I would like to thank you for taking the time to leave us your comments and concerns. Our lobby is a great attraction to our guests given its large space and we are glad that it stood out and was convenient for your stay. Breakfast is indeed the most important meal of the day, and we are delighted that you had a ton of options to choose from. I am sorry to hear that parking was a hassle and hopefully that won't interfer with you visiting our location in the future. We truly hope to see you again very soon!
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Mississauga, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2013

We came in late from Canada at about 1:00 in the morning and the staff were very nice and welcoming. The beds were very clean. We got a king bed with a sofa bed and the sofa bed was very clean. Overall, an awesome stay!!

Room Tip: Get a king with sofa bed. The king with sofa bed rooms are way more spacious.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 6, 2014
Dear ahabib3,
It is so wonderful that you took time out of your day to leave us your feedback and I appreciate it greatly! Knowing that our staff was exceptional even at 1 o'clock in the morning makes me glad that they were trained to satisfy your absolute every need, no matter the conditions. I will inform housekeeping to keep up the good work and we truly hope to see you again at our location in the near future!
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Toronto, ON
Top Contributor
50 reviews 50 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed July 15, 2013

We stayed at this location only for one night . Its clean, convenient location – literally you can walk to a restaurant across the hotel.
Free hot breakfast is always a bonus. The only thing I’d suggest is to get industrial air refreshers and install them in main vents that rotate an air through the halls. Hotel has particular moldy smell

Rather than that – clean, comfy hotel with great customer service.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, March 6, 2014
Dear sono1helen,
Your feedback is so unbelievably important to us and your concerns are key to great customer service! I am so sorry to hear that our location had a moldy smell to it. This will most definitely be brought to the attention of the staff that is in charge of this. On the other hand, I am glad to hear that our property was clean, convenient, and that breakfast was a bonus during your stay! Please do come visit us again soon.
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London, ON
Top Contributor
63 reviews 63 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 13, 2013

We spent the night at this property and had a very nice stay. The room was one with a king bed. It was a first floor room on a night with the hotel completely booked. Even with a full house, the room was quiet and comfortable. The property is just off of I-94. The only problem is the signage to find the hotel is a bit lacking. It is on the north service road of the freeway and so we drove past it without seeing it the first time we tried to get there. The pool was nice, the morning breakfast was good although they were a bit short-staffed for a full-house crowd. It is a good place to stop if you are going to the airport or to Ann Arbor. It is only about 20 minutes west of the Henry Ford Museum. Overall, it is a good option for the traveller.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, August 8, 2013
Chileice,

Thank you for your feedback on your stay! We are happy that you enjoyed your time here with us and hope that you come to stay again with us soon. We pride ourselves on offering our guest a comfortable stay and a quiet space. These are a couple of the great ways our guest are able to "Stay Smart" when they stay with.

Best Regards,

Jessica
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Additional Information about Holiday Inn Express Belleville

Also Known As:
Holiday Inn Express Belleville Hotel
Holiday Inn Express Belleville Hotel Belleville
Holiday Inn Belleville
Belleville Holiday Inn
Address: 46194 N I-94 Service Drive, Belleville, MI 48111
Phone Number:
Location: United States > Michigan > Belleville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Belleville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Belleville 2.5*
Official Description (provided by the hotel):
'Welcome to the Holiday Inn Express Hotel & Suites/Belleville'. We are just minutes from downtown Detroit where travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 6 miles from Detroit Wayne County Metropolitan Airport (DTW), the hotel offers complimentary shuttle service. We are located off exit #190, at I-94, the main artery into Detroit, MI. We are conveniently located between Ann Arbor (University of Michigan) and Detroit. This Belleville hotel will help maintain your exercise program in our mini health club. Swim year round in our indoor pool or relax in our hot tub. Catch up on work in our business center. Cozy up on one of our many couches and read a book. Enjoy our 'Stay Smart Breakfast' in our fabulous great room. Our event space and outstanding service makes Holiday Inn Express 'Smart'. Our sales department coordinates every detail of your event, making us the favorite wedding, conference, banquet, military, reunion and convention planners. Businesses near hotel: Visteon, Chase Tech Center, Masco, General Motors, TRW, Bosch, Chrysler, University of Michigan, Ford Motor Company. The Holiday Inn Express Belleville, everything you expect, and much more. ... more   less 
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