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“Sittin' on the Dock of the Bay” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Bay City - Riverfront

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DoubleTree by Hilton Hotel Bay City - Riverfront
3.0 of 5 Hotel   |   1 Wenonah Park Place, Bay City, MI 48708   |  
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4th of July Selling Out!!
Ranked #2 of 13 Hotels in Bay City
Certificate of Excellence 2014
GreenLeadersSilver level
Saint Johns, Michigan, United States
1 review
1 helpful vote 1 helpful vote
“Sittin' on the Dock of the Bay”
5 of 5 stars Reviewed July 21, 2014

A very lovely, renovated hotel. I thought the facility was brand new and was surprised to find it was much older than I imagined. Pool is small, but hey, there's the whole river and Bay to look at on the west side of the hotel. The food was good and our professional group had an excellent time in the meeting/banquet rooms and the hospitality room on the 6th floor.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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510 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Kalkaska, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

This Hotel is very comfortable in an excellent location. Walking distance from waterfront park and downtown area which is also nice to visit. Bay City is fortunate to have this available to her guests.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Ignace, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

The warm cookies were a nice touch, and the facility was clean, comfortable and well-organized. The proximity to local eateries and taverns is a plus, as is the riverfront view. I'd recommend it for business or pleasure trip.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

Chose the Double Tree because of the great experience that I had at the one in South Bend, Indiana where I attended a wedding last year. Was really disappointed and literally grossed out when I lifted the toilet seat in room 202 to discover that housekeeping apparently does not check and clean the underside of the seat. To my horror there were remnants of prior guests intestinal issues dried up on the bottom of the seat. Makes me wonder what else wasn't cleaned properly in the room. Won't be staying here again anytime soon.

Room Tip: Check the room before you commit.
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Green Features: Hazmat suit may be needed. Check everything in the room, especially the bathroom.
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, July 21, 2014
rsuminski~
Thank you for taking some time to post your review and give us feedback. We do take all positive and negative comments seriously. I also looked into your specific situation and found out that what you were looking at was actually overspray from our cleaning solution around the bolts of the toilet. It does appear as a rusty color if not properly wiped down. I do apologize for what it must have seemed to look like but can assure you that we have very high cleanliness standards and would never be able to stay in business if we did not provide clean rooms on a consistent basis.

I did also research that you never let us know while on property in which we could have easily corrected the problem and made it right for you while you were here staying with us.

I understand that we have also addressed and provided a solution for you through Hilton. Please let me know if you have any further questions or concerns by contacting me direct at 989-460-1702. Leslie.Thompson@Hilton.com
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Waco, Texas
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

Beautiful location, clean, efficient check in etc. Housekeeping was wonderful. Our view was on river side in an accessible room. Staff was very responsive to all requests no matter how minor. Families with children were evident but our room was quiet and well insulated from all noises. Thoroughly enjoyed our stay & would stay again if in the area.

Room Tip: Ask for river view near top.
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Green Features: silver level was evident; temparature controlled, recycle trash dividers, labeling for towel use
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014

They take pride in what they do and how they do it. We very much enjoyed our stay. Quality facility and quality staff. This was a business stay as part of a state-wide organization. Because of the positive experience a related organization is planning to use this DoubleTree for a future conference.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, Ohio
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2014

Employees are friendly and helpful, rooms/bed comfortable, and food is good. Its just the little things that I remember. Unless it only takes you a minute to dry your hair, bring your own hairdryer - the ones supplied are attached to the wall and you have to hold the long button in the whole time to get the dryer to work - it doesn't have an on and off button, only the one that's on it has to be held in the entire time - my fingers and hand were numb by the time I got done drying my long hair. And while the lighting is fine if traveling as a couple on vacation - more dim like mood lighting - its not good at all for business travelers - room dark at night and desk light doesn't help enough to do work. And not enough plugs for plugging in phone, laptop, tablet, etc... that business employees travel with. So stay if traveling for fun - but might want to head to the Hampton Inn in Midland if traveling for business.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeslieThompson, Guest Relations Manager at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, July 18, 2014
Molly V~
Thank you so much for taking some time to give us your very valuable feedback. I want to absolutely apologize for the inconvenience you suffered with the hair dryer issue. Our dryers typically do not require a person to hold down the "on" button the entire time while someone dries their hair. It is obvious to me that your hairdryer was faulty in some way and we would have been happy to bring you a replacement dryer upon notification to our front desk or CARE line.

As far as the extra outlet issue, you will be happy to know that we are addressing that issue when we do our room renovations in 2015. There are a lot more "gadgets" now than there were 10 years ago when the hotel was built but we hope the upcoming changes alleviate any of those types of current challenges. We do feel that we have ample outlets, but we could definitely improve on the locations.

Please feel free to contact me if you have any other concerns or if you plan a return visit so I can make sure everything is perfect for your arrival- I will even have your hair dryer tested!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Address: 1 Wenonah Park Place, Bay City, MI 48708
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Bay City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 
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Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree

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