We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall unhappy with experience” 2 of 5 stars
Review of DoubleTree by Hilton Hotel Bay City - Riverfront

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree by Hilton Hotel Bay City - Riverfront to your Saves list
DoubleTree by Hilton Hotel Bay City - Riverfront
3.0 of 5 Hotel   |   1 Wenonah Park Place, Bay City, MI 48708   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
4th of July Selling Out!!
Ranked #2 of 13 Hotels in Bay City
Certificate of Excellence 2014
GreenLeadersSilver level
Byron Center, Michigan
1 review
1 helpful vote 1 helpful vote
“Overall unhappy with experience”
2 of 5 stars Reviewed July 10, 2012

I must start out by saying the rooms were nice, clean, perfect for the fireworks! However, everything was completely ruined the first day of four when we woke up the first moring to find that our car was Keyed by someone (along with three others). we called the police and received a report. The major issue i have is that the hotel staff did not offer any type of remorse. they have security and cameras, but deny all responsibilities. why even have security, if they are not going to do their job? Now i have to pay my deductible, take time out my schedule to get this repaired and will be without a car for several days. any other hotel i have been to would have taken the blame and given us some type of restitution (free room, free meal etc.) this place didn't even offer us more free cookies! shame on you! i will not stay at this hotel chain ever again and recomend that anybody who reads this not stay here eiher! Even coporate wouldn't even help me out! what a shame!!!!!!

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, July 12, 2012
Scott W-
I do recognize your disappointment with the circumstances regarding the damage to your vehicle. We rarely see any problems in our parking ramp but I will say the weekend you stayed here is an extremely chaotic weekend. We had over 300,000 people in to see the fireworks in a relatively small area, and although we hire extra security and restrict our areas for hotel guests only, it is a tough weekend in general to manage. As always, we want every guest to have a pleasant experience and I would be happy to chat with you in person to discuss the event a bit more. Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

512 reviews from our community

Traveler rating
    322
    132
    40
    12
    6
See reviews for
111
133
19
181
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Palmdale, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 9, 2012

Sorry to say but as a guy I don't like my genitals to hit the toilet water when I sit down to go to the restroom. The toilet water was too high and this happened every time. And my wife and I stayed for three days! We will not be staying at this hotel again. Plus, I did not like the layout of the hotel. The stairs were too hard to find initially. There WERE a lot of pluses-you would expect that for the price-but the main issue ruined the overall experience.

Room Tip: You couples out there: the rooms with the queen-size beds are more expensive. Otherwise expect doubl...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrenton, Virginia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 5, 2012

Doubletree is always a great hotel. I've never had any issues. This time was just the same.

Room Tip: Spend just a few extra dollars to get a room facing the river.
See more room tips
  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn
Top Contributor
94 reviews 94 reviews
53 hotel reviews
Reviews in 60 cities Reviews in 60 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 5, 2012

One of the places we chose beause it was handy and then ended up being very happy with our choice.

Good clean comfortable room, friendly service really couldn't have asked for more. Bay City itself was a little tired and run down but with some interesting architecture and reasonable eating places.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Polebridge, Montana
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 5, 2012

I stay in hiltons and marriot 15 days amonth while compared to other hotels like super 8 this is good it does not meet my expectations. The staff seems apathetic and they just go through the motions. I left and checked into the holiday express they were better.

Room Tip: Don't ask for anything you may not be staying long enough to get it :)
See more room tips
  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Rapids Iowa
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2012

Best place to stay in Mid Michigan. The staff is friendly and the rooms are super clean. Hotel is in the area of great restaurants and a view of the river. Cargo ships passing are an unexpected treat! Fun place to stay for vacation or business. Highly recomended!

Room Tip: City Side Rooms are even nice!
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
1 review
2 of 5 stars Reviewed July 2, 2012

Great hotel, best in Bay City by a mile - but the toilet didnt work properly and the tub drained slowly.
:(

Stayed June 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to DoubleTree by Hilton Hotel Bay City - Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Address: 1 Wenonah Park Place, Bay City, MI 48708
Phone Number:
Location: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Bay City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Booking.com, Orbitz, Hilton Hotels, Cheap Tickets, Odigeo, getaroom.com, Hotels.com, Expedia, Agoda and Hotwire so you can book your DoubleTree by Hilton Hotel Bay City - Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel Bay City - Riverfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.