Came here for a 1-night stay. My husband went to check in at about 7 p.m.and came back out to the car to tell me they didn't have our reservation and that they were completely full. I had my confirmation number, so I went in to show it to them. They asked us to bring it up online, and took us to a room with a computer. I promptly brought up my confirmation letter to show them only to read that we were confirmed for the night before we arrived! I must have hit the wrong key or something, but the manager offered to try to get us a room at the nearby Quality Inn. We quickly checked TA and found that it had some negative reviews so we told him we didn't want to stay there. He also told us he had 16 outstanding rooms that had been offered to "club" members and that they had until 10 p.m. to claim them. He suggested we go into the casino and play, then check back at 10 for any available rooms. It was a gamble because we were 2-1/2 hours away from home and didn't want to search for rooms at that time of night or drive home, but we said ok. At 10, I checked with the front desk and, not only did they have a room for us, they gave us a suite on the top floor! We were ecstatic! The room was absolutely beautiful and clean, with 2 baths, a fireplace, a kitchen area, a separate living area and a bedroom. After we checked into our room, we proceeded to go back to the casino and have a great time. The next morning, we had a nice breakfast in their restaurant and happily headed home. Thanks to their manager, we will return again and recommend them to our friends. Thanks, Firekeepers, for working with us to turn a bad situation into a positive experience.
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