We stayed here for one night for a nearby gymnastics meet (myself & 2 kids) and could not have been more pleased. We travel relatively often, and have been disappointed at times, but not with this property.
The staff at reception was warm & welcoming, and the lobby area recently renovated with clean, modern décor.
Because of other reviews (claiming noise) we requested a room on a higher floor facing the back. We did get a room on the top floor (4) but we did not get the back facing room. A big snowstorm was just arriving, and the roads were pretty bad...I think because of this there was less traffic on the street than there normally would be, plus the snow dampens the sound. So street noise did not disturb us, but this might have been a different story under normal circumstances, as the road below looked like a main thoroughfare.
The room was fabulous. We LOVED having a microwave in the room, in addition to the fridge. We had planned accordingly, and had packed some pasta bake to nuke for dinner, and fruit & yogurt for breakfast. It was wonderful not having to trudge out for dinner (especially with the snowstorm and 2 kids) and I had purchased my Dunkin Donuts coffee, stored it in the fridge, and nuked it in the morning. Happy happy happy. (yes there is a coffee maker in the room, but I'm a die-hard DD customer)
Some folks had complained about a lack of free coffee in the lobby...since I had my DD I didn't think to check if that had been changed, though I know in previous posts the management had mentioned they would be adding it back.
Everything in the room was great - the beds were comfy, I loved the lightweight coverlet instead of those heavy bedspreads one always wonders how often really get laundered...these obviously were easy to change & launder. (another reviewer complained about the bedding - I found it the opposite)
The lighting was fabulous - typical of a hotel (I wish I had such good lighting in my house! I even peeked under the shades to see what kind of lightbulbs they were) My daughter was able to do her homework on the bed in good light... there is a desk, but she's a kid. The desk by the way was great, there was a shorter one that pulled out to the right height for a laptop, and the chair was very comfortable.
The ihome alarm clock was also a pleasant surprise...the girls were able to charge their ipods and use them for wake up alarm just like at home.
The heat adjusted perfectly with the thermostat on the wall, and the unit was very quiet. The closet held an iron, and there was a hairdryer in the kitchenette/sink area with the towels. (unlike another reviewer who said she had no hairdryer - it's in a cloth bag on the bottom shelf, not attached to the wall, so maybe she didn't see it?)
The sink area was very nice, but my only complaint (if you can call it that) was the closeness of the faucet to the edge of the sink. It looks great, but you hit your hands on the back of the sink and splash water. In my mind, if this is the only fault you can find with a hotel, you have found a really good hotel!!
We had to leave really early in the morning (hence our yogurt & fruit breakfast in the fridge) so we did not try the breakfast. Nor did we experience the bar or pool, though I can say the bar & lounge area looked very nice. Parking for us was not a problem.
I must also mention - when we left in the morning, about a foot of snow had fallen overnight. I went out to clean the car, and the gentleman clearing the walkway graciously offered to help. It is that kind of hospitality that one remembers. Not just from the reception staff (which one would expect) but even the guys clearing the walkway.
I'm sure there will eventually be another meet in the area, and I will not hesitate to book this hotel again. Next time I'll probably try a little harder for that back-facing room though!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to thoroughly review our hotel and share your experience with us and with the TripAdvisor community. I'm pleased to hear that you enjoyed your time with us and plan on returning. We strive to provide every guest with a memorable experience and we're happy to have succeeded. Thank you for your recommendation and we look forward to seeing you again soon!
Socrates Ramirez, GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.