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“Excellent” 5 of 5 stars
Review of Quality Inn & Suites Worcester

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Quality Inn & Suites Worcester
2.0 of 5 Hotel   |   50 Oriol Drive, Worcester, MA 01605   |  
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Ranked #6 of 7 hotels in Worcester
east Hartford
1 review
“Excellent”
5 of 5 stars Reviewed November 16, 2012

Stayed one night while attending my aunts wake in Worcester and the staff was courteous and the room was decent and clean the buffet breakfast was delicious and the stall outstanding customer service.didn't have any trouble w tv or Internet. Felt safe, wife liked it as well. Compared to the prices of other hotels nearby, this was def worth the price!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review, November 20, 2012
Greetings Nelly! On behalf of the Quality Inn & Suites Worcester, I would like to thank you for choosing to stay with us and for a great comment. We definitely will keep up the good work and are looking forward to seeing you the next time you are in the area.

Tanner Tin
Sales Manager
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68 people have reviewed this hotel

Traveler rating
    20
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    10
    6
    14
See reviews for
23
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed November 16, 2012

This facility and staff were very outstanding, complimentry and courteous. I would not hesitate to stay in this Hotel agian during my travels. The location was great, the rooms were plenty big and clean, exceptional house cleaning. The lobby had 24 hour coffee avialable.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review, November 21, 2012
Greetings Colleen:

Us, Quality Inn & Suites family, would like to thank you for your great comments. We are happy to hear that we have made your stay a memorable one and we are looking forward to your next visit. We have fresh lemonade and hot coffee on the house for you 24 hours and we are constantly coming up with new ideas to make your stay even more comfortable.

Deb Quill
General Manager
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Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 25, 2012

Came to UMass hospital for an interview. Geez the prices of hotels in this area are so expensive! Found this hotel on choicehotels. Have had good experience w qualityinn before and decided to try it again. Location very convenient to nearby places. Staff was super friendly thro out. Room was decent, bed was clean, didn't have any trouble w tv or Internet. Felt safe, wife liked it as well. Compared to the prices of other hotels nearby, this was def worth the price!

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review, November 23, 2012
Greetings Raakesh:

I would like to thank you on behalf of the team at the Quality Inn & Suites in Worcester for your comment. We strive for your satisfaction and we are very grateful that we could give you the service that you deserve with a very reasonable price. Just give us a call and let us know that you are affiliated with Umass, we will make sure you enjoy more of our corporate discounted rates.

Tanner Tin
Sales Manager
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Southbridge, Massachusetts
Top Contributor
77 reviews 77 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 12, 2012

Stayed one night while my wife went to the hospital. Room was clean and up to date. Had coffee server, TV in room. Lobby had 24 hour coffee available. The included morning buffet had cold cereal, oatmeal, fruit, hard boiled eggs, scrambled eggs, sausage, juice, toast, bagels and donuts, all delicious. Staff was courteous and pleasant. Will stay again next month.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review, November 23, 2012
Greetings Dino:

First and foremost, team at the Quality Inn & Suites Worcester would like to thank you very much and it was a great pleasure providing you and your family the quality service you much deserve. In addition to our wonderful breakfast, we now offer crispy bacons, choices of cheese cubes, and also a 24-hour lemonade or ice tea service. We are looking forward to seeing you again on your next visit.

Tanner Tin
Sales Manager
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phila
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 7, 2012

This property has the potential to be top notch, preferred traveler destination. The facility appears to be well maintained and clean; the room was essentially spotless when I checked in. Every staff member that I encountered (particularly night clerk jenn) was friendly and attentive. Housekeeping is 5 star. While repetitive, the breakfast was more than adequate. I can live with the entrance road since the hotel has no control over that. The location is good with restaurants and shopping within easy travel. The lack of an elevator is an interesting quirk. I was satisfied with the accommodations once I was in my room. At this price point it is hands down winner.... except....
In my opinion the owners need to decide how to manage the "clientele" residing on the other side of the building at the Suburban Extended Stay. During a three day stay I was asked to use my cell phone every day; I witnessed 1 incident of a near assault after a verbal altercation, the language which was used (loudly and repetitively) at the very least made the 7 words you can't say on television tame, along with kicking of the door of an automobile. Not to mention the cluster of smokers holding guard at the front door to the hotel. I was not intimidated but I would not want to expose children to this behavior. Perhaps an aggressive security detail or elimination of the Extended Stay - definitely would raise the satisfaction of this property.
I can recommend the accommodations, not the environment.

Room Tip: ONLY THE SECOND FLOOR - Avoid floor 1, don't climb the steps to the 3rd.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tanner T, Director of Sales at Quality Inn & Suites Worcester, responded to this review, November 30, 2012
Thank you so very much for a wonderful and insightful comment. We, as a team, are working very hard to be the "top notch preferred traveler destination". We have acknowledged our night auditor, Jenn's success story and the whole Housekeeping team is very glad to hear that you had a great stay. We all are looking forward to seeing you soon. Thank you once again for havig to witness our progess and hope to see you again soon.

Tanner Tin
Sales Manager
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Newburgh, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 10, 2012

It was a cheap hotel- at a cheap price. "Average" compared to this type of hotel. You get what you pay for. You want a nicer hotel, be willing to pay for a better place! OK location, OK food, OK room. For the price- what do you want?

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review, September 28, 2012
Greetings Ann:
The team at the Quality Inn Worcester would like to thank you for your feedback regarding your recent stay with our hotel. We are happy that you found our accomodations satisfactory and hope to see you the next time your are in Worcester.

Thank you,
Richard Walker
Corporate Director of Sales and Revenue
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Brooklyn, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 30, 2012

Reception staff horrendous. Didn't tell me there was no elevator and watched me wander around with two young kids and a cart obviously looking for one. When I asked they said no elevator. I asked for the stairs and they sent me to the ones farthest away from my room. The room stunk of smoke and was pretty grim. Around the corner from my room I found a door with a ramp to the car park. I told the receptionist about this and she said "oh yeh there is". Everyone is miserable there and it's just awful. Don't go there.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwalker_detroit, Manager at Quality Inn & Suites Worcester, responded to this review, September 28, 2012
Greetings:

On behalf of the Team at the Quality Inn Worcester MA, i would like to apologise for the severe inconsistencies in service that you experienced during your recent stay with us. I have gone ahead and shared your comments with our General Manager and Front Desk manager and we will ensure that this is dealt with immediately.

We do hope you give us another chance the next time you are in the Worcester market. We thank you for the feedback.

Richard Walker
Corporate Director of Sales and Revenue
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Worcester

Address: 50 Oriol Drive, Worcester, MA 01605
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn & Suites Worcester 2*
Official Description (provided by the hotel):
Welcome to Quality Inn & Suites WorcesterCountry Charm City Convenience The Quality Inn and Suites is the perfect destination for business and leisure travelers visiting the many business, educational, entertainment and recreation venues of central Massachusetts.Offering easy access to the DCU Center, UMASS Medical Center, government and military installations, and downtown cultural attractions, the Quality Inn and Suites, Worcester is the ideal choice for all your business or leisure travel needs.Choose from our comfortable hotel rooms or spacious well furnished suites with full size kitchens and appliances, and then let our enthusiastic and knowledgeable staff ensure your comfort ... more   less 
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Also Known As:
Quality Inn And Suites Worcester
Quality Inn & Suites Worcester Hotel Worcester
Quality Inn Worcester
Quality Inn Hotel Worcester
Worcester Quality Inn

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