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“Won't Be Back” 1 of 5 stars
Review of Hilton Garden Inn Worcester

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Hilton Garden Inn Worcester
3.0 of 5 Hotel   |   35 Major Taylor Blvd, Worcester, MA 01608   |  
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Ranked #4 of 7 hotels in Worcester
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Won't Be Back”
1 of 5 stars Reviewed May 7, 2013

We had a reservation for April 20th, the night of our wedding. We booked months in advance and prepaid in full for a suite. I called the week before the wedding to confirm the room, confirm that it was noted that it was our wedding night and to confirm that a late check in would not be a problem. I then called again the day before the wedding to reconfirm that we would have a guaranteed late check in in the room that we reserved because we would be coming from our reception. Both times I spoke directly with the hotel (not centralized reservations) and both times I was fully reassured that the late check in would be guaranteed and that we would have no issues.
We arrived shortly after 11pm and the guest services agent took quite a while looking at the computer, he finally stated that he could not find our room. He said he had our reservation, but not our room, then stated that it was fine "because there were plenty of regular rooms and you can stay in one of those". Since we prepaid in full for a suite and this was our wedding night, clearly this was not fine by us! However, we moved forward and I asked about the difference in price and was told that he'll suggest that we be refunded, but he has no authority to do anything. Since it was the overnight shift, apparently there are no supervisors or managers on duty anywhere in the hotel either. He gave us the keys to our room and up we went, unfortunately, this room was right next to the stairwell and you could hear noise coming from the stairwell and our keys did not work.
Back down at the desk we told the same agent that our keys did not work and asked why he would put us next to a stairwell when he said they had plenty of availablity, his response was that it was late at night and not many people use the stairs! I asked that we be moved and he gave us keys to a different room. We were in a room on the 7th floor and while any other time the room would have been fine, obviously it was a disappointment for us for this stay.
In the morning we spoke with a front office manager upon our departure and while he apologized and we were refunded, it all just kind of fell flat. I work at a hotel as well and I would hope that our front office would have handled the whole situation in a much better manner. We gave the Hilton Garden Inn a chance but we will definitely be staying at the Beechwood from hereon out when we stay in Worcester.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review, May 9, 2013
Thank you for reaching out to share your recent stay with us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we sincerely apologize for the mismanagement of your situation, and for the frustration you must be facing. We are dedicated to ensuring your satisfaction and hope to have another opportunity to show you the quality service and accommodations you expect and deserve. Please contact me directly and I would like to offer a Romance Package which includes champagne and breakfast for two as my guest.
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341 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Rockland, MA, United States
1 review
5 of 5 stars Reviewed May 6, 2013

We stayed at Hilton Garden Inn, Worcester for just one night to attend a nearby conference--the room was clean and obviously well-cared-for, the staff went out of their way to be helpful and attentive. Couldn't have been more pleased.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review, May 16, 2013
Thank you for the great review, I am happy you found everything just perfect and really appreciate you taking the time to recognize our staff. Our associates are highly trained and empowered to do whatever they can to ensure our guests have a gerat stay. If something is not just right, we want to know.
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A TripAdvisor Member
3 of 5 stars Reviewed May 1, 2013

Typical chain hotel. Has a beautifully done lobby and hallways. Provides typical standard business center/gym/pool. Pool a little dumpy and in need of an update. Hot tub hot though-tho not the cleanest. Has attached chain restaurant-UNO's-ok. Have to park accross a BUSY 4 lane street in a public garage at a validated $9.95 a night or you can pay $14.95 for valet. If you nee to stay right near the DCU center in Worcester, Ma for a convention or meetings, you can't beat the location. If you are staying for pleasure or visiting relatives---go somewhere else.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul N, General Manager at Hilton Garden Inn Worcester, responded to this review, January 20, 2014
Thank you for sharing your recent experience at the Hilton Garden Inn Worcester with our staff. I want to personally thank you for your business and invite you back whenever you are traveling to the Worcester area. It was a pleasure serving you and we look forward to your return visit .
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Amityville, United States
1 review
5 of 5 stars Reviewed April 30, 2013

Our stay was very nice, the staff was polite and was able to accomadate our needs. the food was amazing and the service staff was very good. the rooms were very clean and cool. Bathrooms were stocked with what we needed.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review, May 7, 2013
Thank you for teh great review, we are pleased that you enjoyed yourself and that you found everything just where you needed it. Our staff are well trained and will do whatever it takes to ensure the needs of our guests are met and should something just not be quite right, they will resolve it.

We have many great amenities as well as a fantastic location in the center of our great City of Worcester, we hope to see you back.
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Northampton, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2013

During a recent one night stay in Worcester our group was booked into the Hilton Garden. It is located in the heart of downtown, close to the DCU Center and all courts. Despite the busy location, the hotel rooms were quiet, and very well kept. The rooms come with refrigerators and microwaves, which is fantastic if you are not interested in going out for a meal. There is also a little "Pantry" on premises where you can purchase frozen meals, popcorn, and alcohol. Service was friendly, and there is a Pizzeria Uno attached by a corridor, which is also convenient.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review, May 7, 2013
Thank you for sharing with us your experience. I am thrilled you enjoyed yourself and that you found your accomdations warm and enviting. Our staff works hard to ensure our guests do have a great experience.
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United States
1 review
5 of 5 stars Reviewed April 29, 2013

Excellent hotel and quite a value for your money. The breakfast buffet (included with the room) was wonderful and offered something for everyone (daughter is a vegan). Hotel staff was helpful and so nice. Great experience.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul M, General Manager at Hilton Garden Inn Worcester, responded to this review, May 1, 2013
WOW! Thanks for the positive comments, I will be sure to share them with all of our associates who work hard to ensure al of our guests have a great stay. We certainly do have a great breakfast and has something anyone would like at a great value.

We hope to see you back soon to our great City of Worcester.
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Winchester, United States
1 review
5 of 5 stars Reviewed April 27, 2013

Room was great and everything worked!! Room was clean and so was the bathroom. I really liked it. The only thing that didn't liked was the pillows they were to soft. I'm use to a hard pillow. But I didn't ask them if they had any too. If I had to stay there again I would.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Worcester

Address: 35 Major Taylor Blvd, Worcester, MA 01608
Phone Number:
Location: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Worcester
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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