I stayed at the Hilton Woburn on business and, having traveled the globe, and stayed in a countless hotels, this was by far the worst experience I’ve ever had. Upon my arrival, I was very tired from traveling all day, and very hungry. I immediately detected the “lounge” that had cozy looking couches and seemed like the perfect place to unwind, have a cocktail, and eat some dinner. I have never been so wrong about anything! The “lounge” overlooked the hotel’s pool where at least 40 children were screaming and swimming. I couldn’t even hear the waitress when she came to take my order. Whomever thought it was a good idea to connect the swimming pool with the restaurant should be fired. I quickly ordered my overpriced flatbread pizza that was delivered to me with burnt crust. I couldn’t finish the pizza because it was so burnt.
Walking to my room, there were buckets lining the halls where the ceilings were leaking from earlier rain. Turning down the hall to my room, I was overwhelmed with the worst, stale cigarette smoke smell I’ve ever smelled in my life. The smell was nauseating, and the smell in my room was no better. After being in my room for about one hour, I started to feel sick from the stench and called the front desk to request a new room. I was told that the hotel was completely booked, and that the wing that I was staying in had only recently been a smoking wing. The girl at the front desk was 100% unapologetic, and told me it would take seven years for the smell to go away. WHAT? She then offered to bring in an air freshener, but told me that because of the fumes from the industrial air freshener, I would have to evacuate my room for at least one hour. Are you kidding me? Rather than have to find somewhere to go for an hour, and risk inhaling the toxic fumes, I dealt with the nauseating smoke and left that room as soon as I could. Hilton should be horrified to have their good name on such a horrific place. I will never, ever return to this location. Be wise and spend your money elsewhere. If you absolutely have to stay here, make sure that you request to NOT be placed in the former smoking wing!
- Official Description (provided by the hotel):
- Unwind at the Hilton Boston/Woburn, a hotel in Woburn, MA just minutes from Boston in Cummings Park Business Center and 20 minutes from Logan International Airport. Relax in a guest room or upgrade to a suite with a separate living area and conference table. Reserve an Executive Room for exclusive access to the Executive Lounge with complimentary breakfast from Monday through Friday and complimentary evening snacks from Monday through Thursday. Our hotel offers complimentary transportation within a five-mile radius. Visit Boston attractions, ride the nearby Commuter Rail and discover the excitement of downtown Boston, or dine out at local Woburn restaurants. ... more less
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- Also Known As:
- Hilton Boston / Woburn Hotel Woburn
- Hilton Hotel Woburn
- Hilton Woburn
- Woburn Hilton