I booked a 3-night stay at this hotel via a 3rd party and got a really good deal. When I flew in and cabbed it over, the manager at the front desk, Sean, told me that he's sorry there has been an error (lie number 1) and that they were unable to honor my reservation. I told Sean that, no, I made this reservation 3 months prior (this visit was for a graduation ceremony) and there has not been any error as the other company has been sending me reminders. I told Sean that having done my research, he is not honoring my reservation because his hotel overbooked and that since my reservation was so cheap, he has opted to lose me as a guest in favor of the other guests. Sean then lied again and said that it's an error and it's beyond his control. He then gave me the 1-800 number for the company that I booked with and told me to take it up with them. In hotel-speak, this is called "walking the guest", that when hotels overbooked, they are obligated to find you similar lodging of equal value and pay for your transportation there. Sean knew that he had an out because I didn't book my stay directly with Hilton, and basically told me to hoof it. Nice job, Sean. I hope Hilton will promote you since you made them what, an extra $20, $30, $50 $75 each night that the other guest are willing to pay for the room that I reserved. So, short version, Sean, the manager at this hotel will not honor your reservation if hotel is overbooked and will leave you stranded. I have a great experience with booking.com and will not be staying at any Hilton or Hilton-owned properties, such as Doubletree, Embassy Suites, Hampton, Homewood Suites, etc..
- Official Description (provided by the hotel):
- Unwind at the Hilton Boston/Woburn, a hotel in Woburn, MA just minutes from Boston in Cummings Park Business Center and 20 minutes from Logan International Airport. Relax in a guest room or upgrade to a suite with a separate living area and conference table. Reserve an Executive Room for exclusive access to the Executive Lounge with complimentary breakfast from Monday through Friday and complimentary evening snacks from Monday through Thursday. Our hotel offers complimentary transportation within a five-mile radius. Visit Boston attractions, ride the nearby Commuter Rail and discover the excitement of downtown Boston, or dine out at local Woburn restaurants. ... more less
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- Also Known As:
- Hilton Boston / Woburn Hotel Woburn
- Hilton Hotel Woburn
- Hilton Woburn
- Woburn Hilton